• Point of Client escalation
• Point of internal escalation and enquiry
• Supporting across Assurance, Delivery and Billing
• All products and services including NI and 3rd party
• Providing Client facing reports (ad hoc and rare need only)
• Maintaining Customer specific service guides
• Participation/Leadership on Client calls

Extra ad hoc duties that might be applied:

• Analysis and recommendations based on available data/reports
• Including capacity management, site resiliency
• Creating and managing Service Improvement plans

• Ability to work under pressure and when required 
• Proactive approach to avoid issues and risks
• Good understanding of the company's Business portfolio and technology.
• Familiar with financial terminology, contracts, invoicing, Service Level Agreements
• Very good interpersonal skills: Empathy; Respectfulness; Ability to lead corrective action; persuasive and diplomatic. Common sense is the key!
• Ability to multitask in a complex environment and deliver to timescales
• Pragmatic, lateral thinking and problem-solving skills. Analytical and resourceful
• Understanding of geographical and cultural, human and business differences
• Presentation skills
• Sufficient seniority to interact at senior levels within an organization
• Ability to work in isolation and on own initiative in highly pressured situations
• At least 2 years’ experience in a global network service role or 2 years with a customer facing role
• Sales- or Project management experience is an additional advantage

• Remote work
• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
• Referral Program – enjoy cooperation with your colleagues and get a bonus!
• 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
• NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
• Education – benefit from our know-how, learning courses and certificates and IT events – be part of the community of leaders of the industry and take part as a speaker or a visitor
• Technical and Personal training
• Language courses
• Medical Healthcare
• Cafeteria
• Multisport
• Live insurance
• Financial Contribution for Meals
• Recreation contribution
• Bonuses for Personal Events