Service desk
Streamlining service support
As a business, you want to concentrate on delivering the highest quality of services or products to your customers. In order to do that you need to make sure the technology you are using is working seamlessly. Choosing NATEK Service Desk allows you to keep your main focus on the most important business processes, and leave problem-solving to our Specialists.
Our experienced IT Service Desk Team brings your end-users the highest quality of support . We work fast and efficiently, always bearing in mind your company’s growth.
NATEK team
Our role is to make sure the assembled Team understands your company’s individual needs, meets your requirements and is able to manage all service requests.
Together we establish the rules of our partnership, and that includes the working hours. We adjust to the company we are cooperating with to guarantee excellent service delivery.
We worked via Service Desk software for some of the biggest companies on the market in the industries such as FMCG, banking, automotive, telecommunication, and more.
Organization
“HOW DO I USE The process or system?” | “Something DOESN’T WORK” | “I have a QUESTION/ I need something NEW” | “I want to IMPROVE” | ||||
Channels |
|  Service Manage service quality and integration over services and service providers | |||||
Tier 0 Virtual agent And ITSM tool | Self-Service And Self-Help | ||||||
| Workflow automation | |||||||
Tier 1 SPOC | Key users Business knowledge | Service desk | |||||
| On-site Support | |||||||
Tier 2 Solution and Service Teams | Technical Support Organization | ||||||
Tier 3 | Development and Engineering | ||||||
Customer support & Service Desk
Best practices of ITIL
Incident management 
Problem management 
Change Management 
Monitoring (Proactive Event Management) 
Request Fulfilment (Service Request) 
Knowledge Acquisition and Management 
Service Management Other services
Many Fortune 500 companies have trusted NATEK. We focus on providing the best attributes to our services and we are constantly looking for improvement in our operation.Infrastructure
Migrate your data, apps, and infrastructure to the Cloud for increased scalability and cost-efficiency.Cloud
Design, implement and maintain networks for data, security and cloud integration.Network
Optimize your business operations and automate processes using SAP software.SAP
Migrate your data, apps, and infrastructure to the Cloud for increased scalability and cost-efficiency.SOFTWARE DEVELOPMENT
Test and verify software to ensure it meets specifications and is free of defects.QA
Streamline your IT service management and automate workflows by implementing ServiceNow.ServiceNow
Robotic Process Automation services for automate your repetitive and time-consuming tasks.RPA
Focus on the main tasks of your company, and leave problem-solving to our Specialists.Service desk
Assistance in planning, installation, troubleshooting, and upgrading of your products and services.BPO Services
Extract insights and knowledge from data using statistical, machine learning, and visualization techniques.Analytics services
Transform your workplace with the right digital technologies.Modern workplace
Contact us
Tell us about your project. Our Sales Managers will contact you promptly to discuss it.
