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Ref: 4783
On Premises L2 Support Engineer
Find your best career opportunity and #growITwithus!
Job description
We are seeking a skilled L2 Support Engineer to join our technical support team. As an L2 Support Engineer, you will play a critical role in providing advanced technical support, particularly for on-premises issue resolutions in Berlin. Your expertise in Windows Server, Windows Desktop, Active Directory (AD), security, and networking will be vital in diagnosing and resolving complex technical challenges. In addition to remote support, you will be required to travel to Berlin for on-site issue resolution when necessary. This role offers a unique opportunity to contribute to both remote and on-premises support scenarios, enhancing your technical skills and problem-solving capabilities.
Your responsibilities
- Provide advanced technical support to resolve complex issues related to Windows Server, Windows Desktop, AD, security and networking
- Diagnose and troubleshoot technical problems, utilizing your strong understanding of system architectures and network configurations
- Collaborate with cross-functional teams to ensure timely and effective problem resolution
- Respond to support tickets and inquiries, offering technical guidance and solutions to users
- Escalate issues to appropriate teams when required, ensuring a seamless support experience for users
- Travel to Berlin for on-premises issue resolutions when remote support is insufficient
- Collaborate with virtual teams to leverage expertise from existing L2 and L3 talent pools
- Maintain accurate and detailed documentation of technical issues, resolutions, and procedures
- Participate in continuous learning to stay up-to-date with industry trends and emerging technologies
- Assist in developing and refining support processes to improve overall efficiency
Our requirements
To succeed at this job, you must have:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Proven experience in a technical support role, with expertise in Windows Server, Windows Desktop, AD, security, and networking
- Excellent problem-solving skills and the ability to diagnose and resolve complex technical challenges
- Strong communication skills to interact with technical and non-technical stakeholders effectively
- Willingness and availability to travel to Berlin for on-premises support, when required
- Ability to work independently and within virtual teams, collaborating to achieve resolutions
- Certifications such as MCSA, MCSE, CompTIA Network+, and CompTIA Security+ are advantageous
- Adaptability to changing environments and a strong desire to learn new technologies
Benefits
- Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
- Referral Program – enjoy cooperation with your colleagues and get a bonus!
- 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
- NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
- Education – benefit from our know-how, learning courses and certificates and IT events – be part of the community of leaders of the industry and take part as a speaker or a visitor
- Relocation Bonus – reimbursement for moving expenses for out-of-town candidates
- Bonuses for Personal Events – we congratulate you on important events of your life: giving birth to children, university graduation, etc.
- MyBenefit Cafeteria
- We take care of your future – Life insurance & Pension plan
- Multisport Club Card
- Technical and Personal training – we are investing in your skills growth
- Language courses
- 1 paid day off for volunteering – we are supportive of all charity ideas
- Meal contribution/ food vouchers
- Vacation plan – up to 5 additional days based on cooperation length
Model:
Remote Locations: Germany
Type of contract:
B2B or CoW Categories: IT Support
Meet NATEK talents
And check our social media:
In NATEK you will have a chance to share your passions with other coworkers: Oksana and Wojtek made some kilometers for our #ActivityForCharity challenge.
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