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IT Support Consultant
Find your best career opportunity and #growITwithus!
Job description
We are looking for a knowledgeable and proactive person to join our team for the position of IT Support Consultant. This role requires a keen ability to diagnose and resolve technical issues swiftly, implement effective solutions, and provide expert advice to enhance overall IT performance. The duties include being a point of contact for IT-related questions at the end-user level and responding to their needs promptly.
Work model: hybrid, visits to the office 1-2 times weekly, if necessary.
Working hours: 8 hours/day.
#LI-MC2
Your responsibilities
- Install, configure and support hardware and software assets, printers, and phones
- Provide technical support across the company (in person or over the phone/online channel)
- Repair and replace equipment if necessary.
- Respond promptly to service issues and requests
- Set up accounts for new users
- Document support procedures, technical configurations, and troubleshooting steps for reference and knowledge sharing
Our requirements
To succeed at this job, you must have:
- At least 2 years of experience in IT
- Good knowledge of Windows and Mac OS operating systems, up to date with the latest technologies and trends. Experience with Linux is a plus.
- Experience with Intune
- Experience with help desk ticketing systems and remote support tools
- Strong problem-solving skills and the ability to analyse and diagnose technical issues efficiently
- Excellent interpersonal skills
- Willingness to learn
- Ability to maintain confidentiality of company information
Benefits
- Access to e-learning platform Udemy
- Flexible working hours
- Innovative projects for the biggest worldwide brands
- Support for professional career growth by matching your skills and plans with suitable projects
- Possibility to work in other NATEK European branches
- Transparent recruitment process with our full support (coaching, consulting, clear feedback)
- Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
- Referral Program – enjoy cooperation with your colleagues and get a bonus!
- 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
- NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
- Cafeteria
- Medical Healthcare
- Multisport Club Card
- Language courses
Additionally only for COW:
- Life insurance
- Bonuses for Personal Events
- Day off for volunteering
Model:
Hybrid Locations: WarsawCracow
Type of contract:
B2B or CoW Categories: IT Support
Meet NATEK talents
And check our social media:
In NATEK you will have a chance to share your passions with other coworkers: Oksana and Wojtek made some kilometers for our #ActivityForCharity challenge.
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