Now
Factory Service Desk Support
Find your best career opportunity and #growITwithus!
Job description
Join a dynamic team providing essential IT support in a fast-paced manufacturing environment in Košice, Slovakia. In this role, you will be directly supporting the factory’s IT infrastructure during production hours, ensuring that all systems are running smoothly. You’ll gain hands-on experience with a range of technologies, including server OS, network management, and application support, while collaborating with various technical teams. This is an excellent opportunity to build your IT career in a global, technology-driven company, with opportunities to learn, grow, and make a real impact on operational efficiency.
#LI-ZV1
Your responsibilities
- Provide L1 and L2 support for hardware and software issues within the factory environment.
- Monitor and resolve network, infrastructure, and application-related alerts.
- Manage and resolve incidents, ensuring minimal disruption to production, and escalate when necessary.
- Collaborate with other IT teams to address more complex technical challenges.
- Maintain and improve incident management processes, ensuring quick resolution times.
- Support periodic system checks and updates to ensure ongoing system health and performance.
Our requirements
To succeed at this job, you must have:
- Technical Skills Operating Systems: Knowledge of Windows 7/10, and basic understanding of Linux/Windows Server OS.
- Databases: Familiarity with Oracle databases.
- Active Directory: Experience with account management and basic Group Policy configuration.
- Network: Basic understanding of LAN and wireless setups.
- Hardware: Basic knowledge of desktop, laptop, printer, and handheld device hardware.
- Tools: Experience with ServiceNow (incident management) and Zabbix (monitoring tool) is an advantage.
- Soft Skills Strong communication skills in Slovak and English.
- Problem-solving ability and proactive attitude.
- Capable of working independently and as part of a team.
- Ability to handle multiple tasks and work under pressure.
- Flexibility with shift work and on-call responsibilities.
Benefits
- Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
- Referral Program – enjoy cooperation with your colleagues and get a bonus!
- 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
- NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
- Education – benefit from our know-how, learning courses and certificates and IT events – be part of the community of leaders of the industry and take part as a speaker or a visitor
- Multisport
- Technical and Personal trainings
- Language courses
Additionally only for COW:
- Cafeteria
- Live insurance
- Bonuses for Personal Events
- Day off for volunteering
Meet NATEK talents
And check our social media:
In NATEK you will have a chance to share your passions with other coworkers: Oksana and Wojtek made some kilometers for our #ActivityForCharity challenge.
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