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Ref: 5175
Account Manager
Find your best career opportunity and #growITwithus!
Job description
We are looking for a new Account Manager for our branch in Bratislava.
The AM is responsible for taking care of either one big or several medium-sized clients (B2B), they should have a comprehensive understanding of At&T services, they are customer facing, they oversee all processes, they are also responsible for upselling, and RFPs.
It is a very active role . A person must see "the bigger picture" from the point of view of all services that their customers have and what they can possibly offer their customers in the future.
- Work time: 3pm-11:30pm
- Hybrid work mode: 3x/week in the office in Bratislava (preferred) or Kosice
- Ideally person with strong communication skills & experienced in telecommunication services
#LI-ZV1
Your responsibilities
- New deals acquisition
- Participating on bidding processes
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Master existing customer relationships and proactively finding appropriate and accurate business solutions
- Managing corporate customers allocated across the world (multiple time-zones)
- Managing daily communication with entrusted corporate customers (B2B environment)
- Creating pricing offers and recalculations of current pricing models for services
- Responsibility for MACD pricing models and it’s changes
- Data gathering (inside/outside of the company)
- Tracing activities of respective accounts
- Reviewing contracts and service guides
- Escalating internal teams or associates in order to resolve the dispute efficiently and in timely manner
- Internal resource utilization and effective management
- Understanding of corporate services, business solutions and billing models being sold to customer
- Recognize billing models, platforms and BET
- Performing work independently and within defined SLA’s for quality and productivity
- Compile reports and assist with ad-hoc requirements
Our requirements
To succeed at this job, you must have:
- Strong customer communication and profound negotiation skills
- Excellent communication (written & verbal) in English
- Strong organizational and problem-solving skills
- Proven 5+ years of experience in the customer facing projects/sales activities & Graduate/Postgraduate degree from university (Business or Technical) with previous exposure to project management & customer service environment in telecom/IT industry
- Self-motivated with the ability to provide supervision and leadership to other team members
- Goal oriented to meet demanding customer expectations
- Able to coordinate service delivery between multiple vendors and internal organizations
- Ability to work independently – learn how to get to teams if info needed, build own network across internal organization
- Willingness to visit office on regular weekly basis
- Willingness to work US time
- Telecommunication products & services (preferrable)
- Knowledge of At&T enterprise solutions such as voice, data, internet, cloud services
- Presentation skills, run status update calls and engage
- Ability to multitask and work to deadlines
- Ability to analyze and solve complex tasks and issues, work under pressure
- Attention to details
- Good team player with positive attitude
- Ability to work in multicultural environment
- Good knowledge of the telecommunication market
- Flexible & non-standard working hours may be required
It would be preferred if you have:
- CCNA/CCNP level of knowledge would be an advantage
- Working knowledge of finance and sales is advantage
Benefits
- International environment with the possibility to expand your practical knowledge
- Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
- Referral Program – enjoy cooperation with your colleagues and get a bonus!
- 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
- NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
- Education – benefit from our know-how, learning courses and certificates and IT events – be part of the community of leaders of the industry and take part as a speaker or a visitor
- Multisport
- Technical and Personal training
- Language courses
Additionally, only for COW:
- Medical Healthcare
- Cafeteria
- Live insurance
- Financial Contribution for Meals
- Recreation contribution
- Bonuses for Personal Event
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