IT SOLUTIONS
EMPOWERING YOUR BUSINESS

NATEK specializes in designing and implementing IT business solutions to support our partners in the digital transformation. Based on our unique position in CEE region – Poland, Slovakia, Czech Republic and Bulgaria – we have been implementing projects for global clients since 2004. Together with our team of IT experts, we support our partners through Business Process Outsourcing, End-User Services, including Unified Communication and Collaboration, Integration Services, SAP Services and Software Development Services. Our mission is to deliver high quality IT outsourcing solutions within Central and Eastern Europe to help companies empower their IT organizations.

IT SOLUTIONS

End User Services

UCC & Desktop Management

We help our clients to align their digital workplace strategy with industry best practices by implementing and supporting UCC solutions, virtual desktop infrastructure and software packaging standards.

Customer Support

Our teams provide high quality customer service within Business Process Outsourcing solutions in sales, supply chain and order management activities as well as service desk. Transform your customer services by lowering operational costs and improving the efficiencies.

Managed Network Services

We provide network design and engineering as well as network implementation, management and maintenance. Our specialists now all the network technologies: firewalling, routing, switching, proxy, load balancing, wireless.

SAP Services

We plan and participate in implementation of complex changes and SAP projects such as new implementations, transitions, migrations, upgrades, conversions. We provide technical support, day-to-day operations support and the highest level of incident management.

Integration Solutions

We support integration of customer products into their back-end and core network elements with emphasis on system security through deployment, authentication and connectivity.

Software Development

Our teams support full range of clients’ software development needs starting from custom software development (SAP, Salesforce or BI tools), web and mobile applications development and maintenance services. Moreover, clients benefit from our expertise in designing, developing and executing automated test cases

DELIVERY MODELS

Successful partnership starts at choosing the right model of deliveries.

Staff Augmentation

NATEK provides wide range of technical competences of IT specialists based on defined requirements. Clients enjoy the necessary competences for their projects, we take care of all the rest.

Managed Team

Let us build the full team for you with proper ramp up plan, competences and project management. We support your project with proper resources and advice on project improvements.

Managed Service

In NATEK we build our services around client’s organization and needs. You can leverage from our existing knowledge, quick service ramp up and full service management.

Gdańsk
OUR DELIVERY CENTERS
Gdańsk
Installation and configuration of IT solutions designed for the telecommunication sector integrated with the network of worldwide telco operators.
Kosice
OUR DELIVERY CENTERS
Kosice
Implementing exceptional and innovative services with focus on SAP, Customer Support and Network Operations.

Over 250 specialists delivering services to our partners from NATEK Delivery Centers

Top class IT specialists and certified project managers - over 20 nationalities in our teams

Flexibility and individual approach to each customer and experienced Service Delivery Managers

Delivery Centers conveniently located in local Business Centers

Experience in TAaaS, Assessment Centers and building teams of experts for diverse clients and projects

Development plans, trainings and upskilling programmes for specialists

INDUSTRIES

INDUSTRIES
Banking
Healthcare
Technology
Automotive
Travel
Telco
Insurance

OUR PROJECTS

The quality of NATEK services is recognized by industry leaders and proven by long term cooperation with our partners. We support our clients at all stages of their IT projects.

UCC – Skype for Business Implementation
INDUSTRY
Telecommunications
CLIENT
The largest global telecommunication and entertainment company
BUSINESS NEED
Unifying communication across 220 client’s sites to reduce costs and make it more effective. The project brought over 5M USD savings and over 98 thousands desk phones have been removed.
SCOPE OF THE PROJECT
Together with the largest global telecommunications company we helped the biggest oil and gas company reduce their operating costs and unify communications with Skype for Business.
TEAM
Project Managers, Voice Engineers, Analysts
COOPERATION MODEL
Project was delivered 99% on time and with expected savings. Project delivered from NATEK Kosice Delivery Center. Project ongoing.
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Software Packaging Services
INDUSTRY
Production
CLIENT
The largest global automotive seating and components supplier, supporting all major automakers and vehicle classes. The company is present in 33 countries.
BUSINESS NEED
The client needed specialists to engineer solutions for creating packages of applications. Global application requirements needed to be determined.
SCOPE OF THE PROJECT
Creating packages of applications and support across all BU. Creating application packaging bundles and compatibility patch for operating systems into a single file to deploy and install them on user's computers.
TEAM
Microsoft – Windows, Office, SCCM AdminStudio (InstallShield, Repackager, Tuner) Orca Scripting – VBS, PowerShell
COOPERATION MODEL
Packaging reduced the total cost of ownership (TCO) for the customers by enabling them to efficiently install and configure the applications with no user interaction.
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Java Software Development Services
INDUSTRY
Banking
CLIENT
A leading global private bank and wealth manager with distinctive investment banking capabilities.
BUSINESS NEED
Client needed to have a global platform for precious metals (gold, platinum etc.) Trading system designed and developed.
SCOPE OF THE PROJECT
Development of new solutions for precious metals Trading system written in Java (J2EE). We developed web services used by the trading platform. Our consultants are also responsible for deployment of the developed services.
TEAM
Specialists in Java 8, Spring 4.0, Hibernate 4, Spring Cloud, Caching, TDD
COOPERATION MODEL
On-site IT outsourcing services
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Database Administration Services
INDUSTRY
Business Assurance, Energy, Oil & Gas
CLIENT
Global quality assurance and risk management company with 350 offices operating in over 100 countries, providing services for several industries incl. maritime, renewable energy, oil & gas, electrification.
BUSINESS NEED
Goal of the project was to Setup Oracle E-Business Suite Financial System in all customer branches.
SCOPE OF THE PROJECT
Our specialists perform ongoing tuning of database instances, plan and perform database backup. They also troubleshoot problems regarding the databases, applications and development tools.
TEAM
Specialists in E-Business Suite R12.2.4, Oracle SOA, Oracle SSO/ODI, Oracle OEM
COOPERATION MODEL
We provide on-site IT outsourcing services and are responsible for assuring that all systems run efficiently.
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SAP Basis Support Services - Database Management
INDUSTRY
IT Services
CLIENT
World’s leading independent end-to-end IT services company, providing information technology and consulting services to business and governments.
BUSINESS NEED
Integration of business processes in various areas like accounting, sales, production, human resources or payment. It ensures that information flows from one SAP component to another.
SCOPE OF THE PROJECT
We provide services constituting of smooth SAP R3 database management: installation and upgrade of applications, monitoring and troubleshooting of active processes, DB refreshes, data and system backup and recovery management.
TEAM
Specialists in Linux, Windows, HP UX, Databases (Oracle, HANA, Sybase, MySQL, MSSQL, MaxDB), SAP products, Solution Manager (IXOS, Fiori, EHS WWI) and SAP services (SAPRouter, Web dispatcher)
COOPERATION MODEL
We make sure that applications are available, up to date and we look for any vulnerabilities. Within the project we support several SAP services like ISP, CIC, APO, SRM, CRM, DWH and other non-SAP applications.
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Enterprise Integration
INDUSTRY
Production - automotive
CLIENT
The largest global automotive seating and components supplier, supporting all major automakers and vehicle classes. The company is present in 33 countries.
BUSINESS NEED
Creating an integration platform which would connect different systems and enable simple and transparent communication between them and making deployment and solution delivery faster for everyone.
SCOPE OF THE PROJECT
We are administrating IBM WebSphere Message Broker (v7), IBM Integration Bus (v10), WebSphere MQ (v7 & v8), MQ File Transfer, WBI Adapters in Windows & Linux environment, custom made shells scripts and JAVA tools.
TEAM
Specialists in IBM MQ, IBM WebSphere Message Broker, IBM IIB, IBM MQFTE, APEX / ORBS, JAVA, PL/SQL, Windows batch scripts, Unix shell scripts, Visual Basic scripts.
COOPERATION MODEL
Our responsibilities included installation, configuration, periodic and on the fly monitoring, performance tuning, diagnosing, troubleshooting and support of the servers and application/services.
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Quality Assurance Services
INDUSTRY
Business Assurance, Energy, Oil & Gas
CLIENT
Global quality assurance and risk management company with 350 offices operating in over 100 countries, providing services for several industries incl. maritime, renewable energy, oil & gas, electrification.
BUSINESS NEED
Our customer success depends on maintaining quality of developed software, which may suffer from failures, bugs and capacity constraints. Security breaches may expose negative publicity.
SCOPE OF THE PROJECT
IT specialists (QA engineers) provided technical knowledge in several technologies and their main task was to design and develop test cases for Web Services used by developed software.
TEAM
QA Engineers skilled in NET (C#), SQL relational database (Oracle), XML, JSON.
COOPERATION MODEL
On-site IT outsourcing services delivered by skilled IT specialists to design and develop test scenarios, test plans and to test cases.
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SAP Basis Support Services
INDUSTRY
Production
CLIENT
The global leader in building products and technology, integrated solutions, energy storage and information-based retail solutions, serving a wide range of customers in over 150 countries.
BUSINESS NEED
An unplanned downtime of SAP application used by one of client’s production plants can cause a huge financial loss. By fast support and prompt reaction SAP BASIS team will cut down this loss.
SCOPE OF THE PROJECT
We are responsible for the efficient operation of the servers by monitoring and maintaining systems and related system software as well as analyzing and resolving related problems.
TEAM
IT specialists skilled in SAP (NW/PI/SM/LC/TREX/HANA), OpenText (Archive Server), OS (HPUX/LINUX/WINDWOS), BACKUP (TSM).
COOPERATION MODEL
We deliver Technical Services based on SLAs from SOW. Our tasks also include service delivery and support, including configuration, incident, problem, release, change, availability, and continuity management.
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Outsourcing Services - Software Development Services
INDUSTRY
IT Services, IT Consulting
CLIENT
One of the largest in Europe, international IT software and service company operating in 20 countries.
BUSINESS NEED
The goal is to migrate and develop new software dedicated to energy industry data management. It is designed to record, validate and process data from energy meters and communicate with external database systems.
SCOPE OF THE PROJECT
Our consultants help with web-based software migration. Legacy code is written in C++. Goal of the project is to rewrite project to C# (backend) and Angular (front-end).
TEAM
Team of frontend and backend developers. The team is working in Agile methodology.
COOPERATION MODEL
We provide near-shore IT outsourcing services. Our consultants are responsible for full development cycle. At the same time, we are responsible for bugs fixing and code maintenance.
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Outsourcing Services - C++ Software Development Services
INDUSTRY
Travel Technology/Travel Services
CLIENT
Global technology company which powers one of the world’s largest industries - travel and tourism, whose systems work 24 hours a day, processing more than 60,000 transactions a second.
BUSINESS NEED
Rapid changes in project requirements force our customer to be flexible in resource allocation. For one of the critical projects our customer needed to enlarge development team.
SCOPE OF THE PROJECT
We provided developers, whose main tasks included fixing reported bugs and problems and investigating complex programming issues. Our consultants also took active role in developing new software features.
TEAM
IT specialists skilled in C++, MFC, Visual Studio 2015, Oracle 12 SQL.
COOPERATION MODEL
The team (on-site IT outsourcing services) worked on issues related to flight coordination (balancing airplanes with cargo, passengers and fuel), take-off procedure documentation and ramp supervision.
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Software Development Services
INDUSTRY
Information Services
CLIENT
International company which provides critical information, analytics, and solutions for various industries and markets, such as aerospace, defence and security, automotive, chemical, energy, maritime.
BUSINESS NEED
The goal of the project was the creation and maintenance of powerful business and market intelligence platform to provide efficient access to an unmatched concentration of industry analysis.
SCOPE OF THE PROJECT
Our consultants were responsible for designing and developing the presentation layer of a web-application. They were also accountable for formalizing User Stories and Defects and took part in code reviews.
TEAM
Team used various technologies like TSQL, Web Services, Java, C#, JavaScript, Java EE, .Net, jQuery, AngularJS and many more.
COOPERATION MODEL
Outsourcing services were delivered on site.
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Software Engineering Services
INDUSTRY
Electronics, IT Systems, Security
CLIENT
Global leader in digital security, providing services to businesses and governments, authenticating identities and protecting data.
BUSINESS NEED
Banking card and credit card production configuration based on customer requirements and technical specification.
SCOPE OF THE PROJECT
Production software is developed using customer internal tools. Software is used to prepare test cards, validate and test production.
TEAM
Our consultants (C++, Javascipt, XML, Velocity, Jasper) are working on project implementation, validation of technical specification and preparation of production configuration files.
COOPERATION MODEL
Production software is developed using customer internal tools. Software is used to prepare test cards, validate and test production.
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