Multilingual Customer Support
Our team consists of more than 150 trained specialists who provide support in over 10 different languages for more than 55 different products. We serve over million end customers across 10+ industries, including Fortune 500 leaders and unicorn clients.
Technical Support Desk
Our solutions help improve productivity and performance, decrease response time and increase effective workload management and billing accuracy. All our services are delivered under the latest ITIL framework.
To secure the best quality of our service, our team uses tools which enable convenient user experience, such as:
Selected project - Disconnection Services
NATEK managed the disconnections of several services our customer, a global leader in communication, media and entertainment, and technology that provides to their end customers towards higher efficiency and decreased costs of potential fees due to late service execution.
Challenge
Resolve 1-year old backlog in 7 months and set continual improvement ongoing to target annually 5% productivity wins.
Scope of the project
Managing the customer service disconnection requests based on the agreed SLAs while ensuring the best possible customer experience.
Team
Experienced project implementation managers
45%
Decrease of HC
from the previous vendor
by 47%
25%
Increase in productivity
within 6 months
MEET OUR EXPERTS
Martin Folta
Service Operation Manager
Martin Folta
Martin is a Service Operation Manager in NATEK Kosice Delivery Center. He has experience as a Lead Project Manager with a history of working in the information technology and services industry. In NATEK successfully managing Customer Support projects, acting as a single point of contact for customers for operations. From Sales perspective, participating in Sales negotiation with potential customers, presenting current services, sharing company vision and implementing new projects.
Tell us about your project.
Our Sales Managers will contact you promptly to discuss it.