Help your customers get the most of your product and improve customer experience your service delivers. At NATEK, we specialize in providing high-end customer support to enable our clients to focus on their core business. Thanks to our well-trained staff, time management, and the latest in support technology, we assist clients with the correct use of products or services. It includes assistance in planning, installation, training, troubleshooting, and upgrading of a product or a service.

Multilingual Customer Support

Our team consists of more than 150 trained specialists who provide support in over 10 different languages for more than 55 different products. We serve over million end customers across 10+ industries, including Fortune 500 leaders and unicorn clients.

Technical Support Desk

Our solutions help improve productivity and performance, decrease response time and increase effective workload management and billing accuracy. All our services are delivered under the latest ITIL framework. 
To secure the best quality of our service, our team uses tools which enable convenient user experience, such as: 

Selected project - Disconnection Services

NATEK managed the disconnections of several services our customer, a global leader in communication, media and entertainment, and technology that provides to their end customers towards higher efficiency and decreased costs of potential fees due to late service execution.


Resolve 1-year old backlog in 7 months and set continual improvement ongoing to target annually 5% productivity wins.

Scope of the project

Managing the customer service disconnection requests based on the agreed SLAs while ensuring the best possible customer experience.


Experienced project implementation managers


Decrease of HC

from the previous vendor
by 47%


Increase in productivity

within 6 months


Martin Folta

Service Operation Manager

Martin Folta

Martin is a Service Operation Manager in NATEK Kosice Delivery Center. He has experience as a Lead Project Manager with a history of working in the information technology and services industry. In NATEK successfully managing Customer Support projects, acting as a single point of contact for customers for operations. From Sales perspective, participating in Sales negotiation with potential customers, presenting current services, sharing company vision and implementing new projects.

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