END USER SERVICES
Unified Communication and Collaboration
NATEK is uniquely positioned to support your UCC successful implementation. Our UCC teams deploy solutions in complex environments and have great track record you will benefit form.

We are responsible for the biggest
UCC project in the world.
Our team has unique knowledge
and skills.

We look after the full cycle of
project from PBX removal until
after implementation support of
tools.

Strong knowledge on Microsoft
products and Voice
Telecommunication design.

IMPLEMENTING TAILORED SOLUTIONS

Design
Implementation
User Experience
Analytics & Operations

UCC PROJECT: SKYPE FOR BUSINESS IMPLEMENTATION

INDUSTRY
Telecommunications & Oil
SCOPE OF WORK
We have unified more than 220 sites with Skype of Business. The project brought 5M USD savings and over 98 thousand desk phones have been removed. Project ongoing.
TEAM
Project Managers, Voice Engineers, Analysts

Jaroslava Ondriskova

Service Operation Manager

As a Service Operation Manager, Jaroslava is a contact person between the NATEK teams and the customer. She is responsible for the expansion of business and the quality of delivery service. Jaroslava closely cooperates with the sales department. She monitors and manages all the factors impacting customers satisfaction and NATEK delivery. 

END USER SERVICES
Desktop Management
We take care of your desktop virtualization needs. NATEK will help you migrate your desktop environments with application packaging service with focus on automating processes and increasing efficiency in workload management.

All packaging formats supported
with Flexera AdminStudio, PACE Suite,
Microsoft tools.

Our teams are experienced to
support client digital workplace
with more than hundred thousand
of end users.

Packaging application on physical
or virtualized Windows desktop
environment.

SERVICE PROCESS

Request collection and set up of workflows
Analysis
Packaging
Testing and QA
Deployment

PROJECT APPLICATION PACKAGING AND MIGRATION

INDUSTRY
Automotive
SCOPE OF WORK
Migrated successfully to Windows 10 operating system. Delivered virtual desktop and software distribution solutions to all end-users with important budget savings due to nearshoring solution.
TECHNOLOGIES
SCCM, AdminStudio (InstallShield, Repackager, Tuner), Orca, Scripting (VBS, PowerShell)

Jozef Biacovsky

Service Delivery Manager

As a Service Delivery Manager in NATEK Kosice, Jozef has been refining service delivery processes, maintaining efficiencies and costs, providing innovations for our partners. Sound business knowledge, coupled with down to earth personality, helps him unite people around a vision and motivate a team to service excellence.

CUSTOMER SUPPORT
Customer Support Telecommunications
We enable our clients to focus on their core business, while NATEK manages their disconnection processes towards higher efficiency and decreased costs of potential fees due to late service execution. Our processes design have saved millions of dollars of our clients!

Experienced project managers
implementing and designing
process

Business process optimisation and
automation towards time and
money savings

Our solutions help decrease
response time, increase effective
workload management and billing
accuracy

PROCESS FLOW

Order placement
Validation
Service Execution
Documentation Completion
Order Closure

DISCONNECTION SERVICES

INDUSTRY
Telecommunications
SCOPE OF WORK
Decrease of 6 months old back-log of 30k tickets and improvement of the workload management of the team. Project achieved 25% productivity increase.
TECHNOLOGIES
ServiceNow, Incident and Problem Management, ITIL

Jozef Biacovsky

Service Delivery Manager

As a Service Delivery Manager in NATEK Kosice, Jozef has been refining service delivery processes, maintaining efficiencies and costs, providing innovations for our partners. Sound business knowledge, coupled with down to earth personality, helps him unite people around a vision and motivate a team to service excellence.

CUSTOMER SUPPORT
Order Management
Managing order processes is one of the key factors for companies to effectively manage their business flow and customer satisfaction. We understand how important it is to be effective and achieve customer satisfaction in order to trigger higher sales.

Experienced Customer Support
Specialists and Certified Project
Managers to improve final
customer satisfaction.

Consultancy and advisory of most
suitable process.

Sales improvement and new order
generation.

PROCESS FLOW

Order placement
Supply chain coordination
Order Execution
Billing and invoicing
Customer Support

DESKTOP MANAGEMENT SERVICES

INDUSTRY
Telecommunication, Technology
SCOPE OF WORK
Improvement of monthly volume of tickets, led to increase sales volumes for customer orders. Project ongoing.
TECHNOLOGIES
ServiceNow, Incident and Problem Management, ITIL

Martin Folta

Service Operation Manager

Martin is a Service Operation Manager in NATEK Kosice Delivery Center. He has experience as a Lead Project Manager with a history of working in the information technology and services industry. In NATEK successfully managing Customer Support projects, acting as a single point of contact for customers for operations. From Sales perspective, participating in Sales negotiation with potential customers, presenting current services, sharing company vision and implementing new projects.

SAP SERVICES
We provide a wide range of services comprising setting up the system, upgrading and migrating SAP environments, installing patches, supporting the tests and providing technical support and maintenance.

Certified team with over 10 years of
experience successfully completed
optimization of more than 300 SAP
environments.

We consult on migrating SAP
applications to a better suited
hardware and software platform.

Support of SAP environment from
L1 support to L3.

SAP BASIS CONSULTING AND SUPPORT SERVICES

‎‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‎‏‏‎ ‎‏‏‎ ‎Planning and implementing of changes
Consulting on migrations
Day-to-day operations support
Maintenance and Optimization

SAP BASIS PROJECT

INDUSTRY
Various
SCOPE OF WORK
Our teams continue projects in migrations and upgrades of current SAP environments under different technology stack. Until now our team has saved significant amount of time in projects.
TECHNOLOGIES
R/3, SCM, LiveCache, CRM, SRM, PI/XI, MDM, Enterprise Portal, Solution Manager,SAP HANA, Oracle, MaxDB, Sybase, MSSql or DB2

Tomas Marcinko

SAP Team Leader
and Delivery Lead

Certified SAP Technology Associate and widely skilled trainer, Tomas has been leading multiple SAP projects in support as well as development. His teams have been delivering projects to customers with different industries and sizes. As a result of all that experience, he is trusted advisor on team management and SAP systems. In NATEK, Tomas leads the SAP team and supervises our deliveries on clients’ projects, as well as consults on new improvement.

MANAGED NETWORK SERVICES
Thanks to our long-term experience our clients benefit from our teams’ expertise in maintaining and securing their network operations. We support our customer either from our Delivery Centers or directly on-site their premises.

Implementation of Voice over IP
solutions

All the network technologies
(firewalling, routing, switching,
proxy, load balancing, wireless)

We support various device
providers ranging from Cisco,
Juniper, F5, Fortinet and others.

EXPERTS SKILLED IN:

‎‏‏‎‎Network Engineering
Network Migrations
Network Security
Network Tools Engineering

DATA CENTERS RELOCATION PROJECT

INDUSTRY
Banking, Technology
TECHNOLOGIES
Data Center Switches Cisco Nexus, VMware NSX
SCOPE OF WORK
Data Center architecture using Top of Rack design, migrated servers in planned waves, based on Cisco Nexus Technology. Server data validation before migration and coordination of supplier teams in order to complete smooth applications transition to the new migrated servers.

Jozef Pavlovic

Tech Lead (Datacenter
Network Engineer)

Jozef is a Tech Lead and an experienced Network Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Systems Administrations, Servers, Windows Server, and Software Installations. His team is responsible for managing the client’s network across delivery centers in Europe and configures various types of devices, supports LAN/WAN infrastructure and interacts with internal and external partners to complete tasks.

INTEGRATION SOLUTIONS
We are integrating customer products into their back-end and core network elements. NATEK coordinates and performs system integration and platform deployment, participates in consultation on the best automated solutions to increase productivity.

Vast experience in OS installations,
Databases, Networking,
Cloud services (AWS, Google Cloud),
Containerization

Improved installations time by
automated solutions

Secure solutions with
authentication and encryption of
data with Public Key Infrastructure

INTEGRATION SOLUTIONS PROJECT

INDUSTRY
Defence and Security
SCOPE OF WORK
Coordinate and perform software integration and platform deployment for mobile network operators.
TECHNOLOGIES
Ansible, GIT (Gitlab, Gitlab-CI), Mercurial, Docker, SoapUI, Weblogic, Oracle DB, Myslq DB, WAF, Cloudformation

Wojciech Pączek

Service Delivery Manager

Service Delivery Manager experienced in Services & Tools Delivery and Deployment with a history of working in the ICT industry. Strong information technology professional skilled in 3G, LTE, Mobile Communications, and Radio Frequency (RF). Experienced in Project Management, and Technical Lead collaborating with stakeholders and project members across the multiple countries and time zones. Experienced in Mobile Network Rollout projects in the area of Site Design, Installation Coordination, configuration, commissioning, troubleshooting and Quality Audits. Currently managing the team of talented integration engineers and project managers, delivering professional integration services in IT & Telco industry.

SOFTWARE DEVELOPMENT
Supporting Software developments needs of our partners, including quality assurance and after development support. Maintenance, development and testing applications based on customer requirements.

Maintenance, development and
testing applications based on the
customer requirements

Real-time web applications
development and mobile
development

Development of existing platforms
as CRM (Salesforce) and BI tools.

DATA MANAGEMENT SOFTWARE PROJECT

INDUSTRY
Energy
SCOPE OF WORK
Migration and development of new software dedicated to energy industry data management based on NET (C#) using ASP MVC, WCF framework. System was designed to record, validate and process data from energy meters and is responsible for communication with customer external data base systems, integrated in AWS.
TECHNOLOGIES
Software: .NET (C#) using ASP MVC, WCF framework, Javascript (Angular), HTML, CSS Database: MS SQLCloud computing: AWS Scrum methodology (Agile)

Encho Enchev

Development Lead

Development Lead and a senior Full-Stack developer with history of more than 8 years in the industry. Experienced in managing development teams, communication with clients and project estimations, pre-sales activities. Encho has vast knowledge in Java, Python and PHP technologies, supported by front-end experience in Javascript (Angular, VueJs) and strong passion for Machine Learning. Currently part of our internal team, participating in supporting, developing internal tools and applications as well as consulting on customer projects.