Operations and Support Engineer – L2

Informacje o ofercie
  • Type of Employment: COW
  • Identyfikator oferty: CZ2706
  • Kategoria: Linux
  • Place: Prague, Czech Republic
  • Minimal level of education: Secondary Education
  • Minimalne doświadczenie: Between 2 and 5 years


As an Operations and Support Engineer – Level 2 for you will manage operations for systems, tools, and applications, ensuring their stability and integrity, while meeting customer service levels.


•Administration, maintenance, troubleshooting, and incident resolution, if required in cooperation with the Client or 3rd party suppliers.
•Performing Level 2 support based on troubleshooting instructions and techniques for in-scope applications.
•Maintain and enhance internal tools to improve service industrialization for Cloud and On-Premises services.
•Perform introduction and deployment of new applications in the Production Test and Production Environments.
•Leading the optimization of service reliability, performance, and security.
Provide technical guidance to your peers and connected teams.
•Following internal procedures and processes.
You will participate in the definition of operation needs for new coming services.


•We are looking for someone with a minimum of 2 years of experience as IT support with knowledge of system and application support.
•To succeed at this job, you must have experience with C or java or UNIX / Linux shell script programming and experience with Oracle or MySQL database
•Knowledge of WebLogic administration would be a plus
•Experience with managing production systems in Cloud or Hybrid Cloud, knowledge of debugging methods and tools, monitoring tools such as OP5, ELK or Grafana, and have client-facing experience.
•You must be fluent in English.
•We would like someone to join our team who is a strong verbal and written communicator, have analytical and problem-solving skills, is a team player and ability to work in dynamic situations with a large degree of autonomy.


•Technical and personal trainings
•Language courses
•Transportation bonus (full reimbursement of yearly public transportation card in Prague)
•Multisport card/Benefit Plus (contribution for leisure time activities)
•Pension and Life insurance contribution
•5 weeks of paid holidays
•Meal tickets (100 CZK/working day)
•Relocation bonus
•Personal Event Bonus
•Loyalty presents
•Team building activities
and many others


Negotiable depending on candidate's seniority