DELIVERY CENTRE IN KOSICE

INDUSTRY

Telecommunications

CLIENT

A global leader in communication, media and entertainment, and technology that provides a wide range of services, including high-speed Internet, telephone services and entertainment solutions.

BUSINESS NEED

The aim of the service is to manage the customer service disconnection requests based on the agreed SLAs while ensuring the best possible customer experience.

SCOPE OF THE PROJECT

The Disconnection Team is managing the disconnections of several services our customer provides to their end customers. Based on the given customer request, the order is routed to the responsible team, which takes care of the order end to end following the given process. As a result, the service as well as billing associated with that service are terminated for the end customer.

TECHNOLOGY

• VOIP
• LAN
• WAN

COOPERATION MODEL

IT outsourcing services based on SLA

INDUSTRY

Telecommunications

CLIENT

A global leader in communication, media and entertainment, and technology that provides a wide range of services, including high-speed Internet, telephone services and entertainment solutions.

BUSINESS NEED

The goal is to move away from the traditional telephony towards new and current solution that combines telephony, messaging, organising conferences and much more within one tool - Unified Communication and Collaboration. This enables businesses to be more time and cost efficient, flexible and mobile whenever needed.

SCOPE OF THE PROJECT

The scope of the UCC project covers design, deployment and support and is delivered to over 240 sites over the globe. It comprises enabling a Skype for Business client for the customer and the removal of the traditional PBX telephony environment and replacing it with the Skype for Business client including the new infrastructure and the full support of the product.

TECHNOLOGY

• Skype for Business
• Anywhere 365
• Attendant console
• Polycom
• UX gateways

COOPERATION MODEL

IT outsourcing services

INDUSTRY

Production

CLIENT

The global leader in building products and technology, integrated solutions, energy storage and information-based retail solutions, serving a wide range of customers in more than 150 countries.

BUSINESS NEED

An unplanned downtime of SAP application used by one of client’s production plants can cause a huge financial loss to company. By fast support and prompt reaction SAP BASIS team will cut down this loss.

SCOPE OF THE PROJECT

We are responsible for the efficient operation of the servers by monitoring and maintaining systems and related system software as well as analyzing and resolving related problems. Our tasks also include service delivery and support, including configuration, incident, problem, release, change, availability, and continuity management.

TECHNOLOGY

• SAP (NW/PI/SM/LC/TREX/HANA)
• OpenText (Archive Server)
• OS (HPUX/LINUX/WINDWOS)
• BACKUP (TSM)

COOPERATION MODEL

Technical Services based on SLAs from statements of works

INDUSTRY

IT services

CLIENT

World’s leading independent end-to-end IT services company, providing information technology and consulting services to businesses and governments. The company operates in more than 70 countries.

BUSINESS NEED

Integration of business processes in various areas like accounting, sales, production, human resources or payment. The integration ensures that information flows from one SAP component to another without the need for redundant data entry and it helps enforce financial, process and legal controls.

SCOPE OF THE PROJECT

We are responsible for services constituting of smooth SAP R3 database management including installation and upgrade of applications, monitoring and troubleshooting of active processes, DB refreshes and management, data and system backup and recovery management. We make sure that client’s applications are available, up to date, fresh and healthy and we look for any vulnerabilities. Within we support several SAP services like ISP, CIC, APO, SRM, CRM, DWH and other non-SAP applications.

TECHNOLOGY

• Operating systems: Linux, Windows, HP UX
• Databases: Oracle, HANA, Sybase, MySQL, MSSQL, MaxDB
• SAP products: SAP NetWeaver, ECC, BW, APO, SRM, SCM, PO, TREX, JAVA, Solution Manager, IXOS, Fiori, EHS WWI
• SAP services: SAPRouter, Web dispatcher

COOPERATION MODEL

Technical Services based on SLAs from statements of works

INDUSTRY

Production - automotive

CLIENT

The largest global automotive seating and components supplier, supporting all major automakers and vehicle classes. The company is present in 33 countries and has 230 factories.

BUSINESS NEED

Creating an integration platform which would connect different systems and enable simple and transparent communication between them. As a result, making deployment and solution delivery faster for everyone involved (source and target systems does not need to develop custom interfaces, just publish data in one of many formats supported by our platform e.g. file, MQ message, WebService, DB table).

SCOPE OF THE PROJECT

We were responsible for administrating IBM WebSphere Message Broker (v7), IBM Integration Bus (v10), WebSphere MQ (v7 & v8), MQ File Transfer, WBI Adapters in Windows & Linux environment, custom made shells scripts and JAVA tools. Our responsibilities included Installation, configuration, periodic and on the fly monitoring, performance tuning, diagnosing, troubleshooting and support of these servers and application/services deployed there. Providing support cover for 24/7 setup.

TECHNOLOGY

• IBM MQ
• IBM WebSphere Message Broker
• IBM IIB
• IBM MQFTE
• APEX / ORBS
• JAVA
• PL/SQL
• Windows batch scripts
• Unix shell scripts
• Visual Basic scripts

COOPERATION MODEL

Technical Services based on SLAs from statements of works

INDUSTRY

Production

CLIENT

The largest global automotive seating and components supplier, supporting all major automakers and vehicle classes. The company is present in 33 countries and has 230 factories.

BUSINESS NEED

The client needed specialists to engineer solutions for creating packages of applications. Global application requirements needed to be determined. Packaging reduces the total cost of ownership (TCO) for the customers by enabling them to efficiently install and configure the applications with no user interaction.

SCOPE OF THE PROJECT

Creating packages of applications and support across all business units. Cooperation with apps’ owners and architecture teams. Creating application packaging bundles and compatibility patch for operating systems into a single file called a distribution unit (.msi), which makes it easier to deploy and install them on user's computers.

TECHNOLOGY

• Microsoft – Windows, Office, SCCM
• AdminStudio (InstallShield, Repackager, Tuner)
• Orca
• Scripting – VBS, PowerShell

COOPERATION MODEL

Technical Services based on SLAs from statements of works

INDUSTRY

Electronics, IT systems, Security

CLIENT

Global leader in digital security, providing services to businesses and governments, authenticating identities and protecting data.

BUSINESS NEED

Banking card and credit card production configuration based on customer requirements and technical specification. Production software is developed using customer internal tools. Software is used to prepare test cards, validate and test production.

SCOPE OF THE PROJECT

Our consultants are working on project implementation, validation of technical specification and preparation of production configuration files.

TECHNOLOGY

• C++
• JavaScript
• XML
• Velocity
• Jasper

COOPERATION MODEL

On-site IT outsourcing services

INDUSTRY

Financial services/Banking

CLIENT

Our customer is part of multinational financial services holding company. A leading global private bank and wealth manager with distinctive investment banking capabilities.

BUSINESS NEED

Client needed to have a global platform for precious metals (gold, platinum etc.) Trading system designed and developed.

SCOPE OF THE PROJECT

Development of new solutions for precious metals Trading system written in Java (J2EE). We developed web services used by the trading platform. Our consultants are also responsible for deployment of the developed services.

TECHNOLOGY

• Java 8
• Spring 4.0
• Hibernate 4
• Spring Cloud
• Caching
• TDD

COOPERATION MODEL

On-site IT outsourcing services

INDUSTRY

Information Services

CLIENT

International company which provides critical information, analytics, and solutions for various industries and markets, such as aerospace, defense and security, automotive, chemical, energy, maritime and trade, and technology.

BUSINESS NEED

The goal of the project was the creation and maintenance of powerful business and market intelligence platform, which provided efficient access to an unmatched concentration of industry analysis, in-depth market research and economic forecasts from over 2,000 world renowned experts.

SCOPE OF THE PROJECT

Our consultants were responsible for designing and developing the presentation layer of a web-application. They were also accountable for formalizing User Stories and Defects according to the business requirements and took part in code reviews.

TECHNOLOGY

• TSQL
• Web Services
• Java
• C#
• JavaScript
• Java EE
• .Net
• jQuery
• AngularJS

COOPERATION MODEL

On-site IT outsourcing services

INDUSTRY

Travel technology/Travel Services

CLIENT

Global technology company which powers one of the world's largest industries – travel and tourism, whose systems work 24 hours a day, processing more than 60,000 transactions a second. 

BUSINESS NEED

Rapid changes in project requirements force our customer to be flexible in resource allocation. For one of the critical projects related to flight coordination (balancing airplanes with cargo, passengers and fuel), take-off procedure documentation and ramp supervision, our customer needed to enlarge development team.

SCOPE OF THE PROJECT

We provided software developers, whose main tasks included fixing reported bugs and problems and investigating complex programming issues (algorithm improvements). Our consultants also took active role in developing new software features.

TECHNOLOGY

• C++
• MFC
• Visual Studio 2015
• Oracle 12 SQL

COOPERATION MODEL

On-site IT outsourcing services

INDUSTRY

Travel Technology/Travel Services

CLIENT

Global technology company which powers one of the world's largest industries – travel and tourism, whose systems work 24 hours a day, processing more than 60,000 transactions a second.

BUSINESS NEED

Our customer success depends on maintaining quality of developed software, which may suffer from failures, bugs and capacity constraints. Additionally, security breaches may expose negative publicity. IT quality assurance requires skilled IT specialists to design and develop test scenarios, test plans and to test cases.

SCOPE OF THE PROJECT

To this project we dedicated skilled IT specialists (QA engineers) who provided technical knowledge in several technologies and whose main task was to design and develop test cases for Web Services used by developed software.

TECHNOLOGY

• NET (C#)
• relational database SQL (Oracle)
• XML
• JSON

COOPERATION MODEL

On-site IT outsourcing services

INDUSTRY

Business Assurance, Energy, Oil & Gas

CLIENT

Global quality assurance and risk management company which has 350 offices operating in more than 100 countries and provides services for several industries including maritime, renewable energy, oil & gas, electrification, food & beverage and healthcare.

BUSINESS NEED

Goal of the project was to Setup Oracle E-Business Suite Financial System in all customer branches.

SCOPE OF THE PROJECT

Our consultants are responsible for assuring that all systems run efficiently. They perform ongoing tuning of database instances, plan and perform database backup. They also troubleshoot problems regarding the databases, applications and development tools.

TECHNOLOGY

• E-Business Suite R12.2.4,
• Oracle SOA,
• Oracle SSO/ODI,
• Oracle OEM

COOPERATION MODEL

On-site IT outsourcing services

INDUSTRY

IT Services, IT Consulting

CLIENT

One of the largest in Europe, international IT software and service company operating in 20 countries. It provides services to many different industries: financial, public healthcare and industrial services.

BUSINESS NEED

Goal of the project is to migrate and develop new software dedicated to energy industry data management. System is designed to record, validate and process data from energy meters and is responsible for communication with customer external database systems.

SCOPE OF THE PROJECT

Our consultants help with web based software migration. Legacy code is written in C++. Goal of the project is to rewrite project to C# (backend) and Angular (front-end). Our consultants are responsible for full development cycle. At the same time, we are responsible for bugs fixing and code maintenance.

TECHNOLOGY

• Software: .NET (C#) using ASP MVC, WCF framework. Software is using Database: MS SQL
• Frontend: Javascript (angular), HTML, CSS
• Cloud computing: AWS
• Management: Scrum methodology (Agile)

COOPERATION MODEL

Near-shore IT outsourcing services