• Resource Requests: Review E3T and SoW; create resource requests based on delivery mix.

• Resource Nominations: Match skills in resource requests and nominate suitable candidates.

• Project Initiation: Align project scope with PM, prepare internal SoW, and transition to delivery teams.

• Forecasting: Analyze historical data to predict workload and staffing needs.

• Scheduling: Develop staff schedules ensuring coverage aligned with business demands.

• Technology Awareness: Maintain knowledge of A&PS technology stack, pursuit processes, and project management principles.

• Opportunity Management: Lead identification and closure of medium to large opportunities.

• Real-Time Monitoring: Track workforce activities, identify variances, and recommend adjustments.

• Reporting & Analysis: Prepare regular and ad-hoc workforce performance reports; propose improvements.

• Stakeholder Collaboration: Work closely with Delivery Managers to align workforce strategies.

• Process Optimization: Continuously improve WFM processes for efficiency and cost-effectiveness.

• Compliance: Ensure adherence to company policies.

• Monitoring & Reporting: Generate reports to provide insights and recommendations for process improvements.

• Collaboration: Work closely with Workforce Brokers and Delivery Teams to align resources with required skills.

• Process Improvement: Evaluate and enhance WFM processes, tools, and technologies. Identify automation opportunities and streamline tasks. Stay updated on industry best practices and implement relevant strategies.

• Bachelor’s degree in Business Administration, Statistics, or related field.

• Minimum 2 years of experience in infrastructure project delivery.

• Project coordination experience.

• Proven experience in workforce management or service desk operations.

• Strong analytical and problem-solving skills; ability to interpret data and provide actionable insights.

• Proficiency in WFM tools and MS Office Suite (Excel expertise required).

• Excellent communication and interpersonal skills.

• Ability to manage multiple priorities under pressure.

• Understanding of IT infrastructure.

• Professional certification in workforce management or related field.

• Experience in multicultural or global environments.

• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies

• Referral Program – enjoy cooperation with your colleagues and get a bonus!

• 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth- year

cooperation anniversary with gifts

• NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus

• Cafeteria

• Medical Healthcare

• Multisport Club Card

• Technical and Personal training

• Language courses

Additionally only for COW:

• Life insurance

• Bonuses for Personal Events

• Day off for volunteering