Support Engineer

Information about the offer
  • Offer ID: SK2385
  • Category: Administration
  • Place: Kosice, Slovakia
Requirements
  • Minimal level of education: Secondary Education
  • Minimal experience: Between 2 and 5 years

VACANCY DESCRIPTION

Support Engineer is responsible for providing engineering support to all implemented sites handed over to support function and participates in testing and developments of new solutions.

DUTIES

• Provide day-to-day support, proactive maintenance, and perform independent complex system troubleshooting
• DID Management - manage DID threshold levels at each site
• Work with site contacts and local voice ops teams to clean up DIDs on the PBX systems
• Initiate DID & circuit ordering process and execute follow-up on them
• Address adds, moves, and changes (MACDs) requests for UCC related items
• Monitor the UCC request mailbox
• Communicate with customer, users, vendors, Internal teams on daily basis
• Drive issues to resolution to meet customer service level agreements and customer expectations
• Raise technical change requests
• Incident & Problem Management and liaise with support organizations to solve and communicate on incidents
• Act as centralized team to capture logs of issues
• Recognize trends and patterns in accumulated incidents and identify the problem that had caused incident occurrence (if applicable) – fixing a problem on broader level is a preventive approach.
• Provide feedback on identified problem areas as a part lessons learned process
• Provide input to Root Cause Analysis (RCA) Report / Post Mortem (PM) Reports
• Provide feedback on the use of the tools, processes & procedures to further improve the service levels

REQUIREMENTS

• Experience in delivering Telecom Projects and Network/Voice implementation - IPT, WAN & LAN
• Knowledge of traditional TDM Voice telephony and IP telephony
• Knowledge and experience of Cisco networking
• Knowledge and practical experience of working with telecommunications carriers: circuit types, circuit interfaces, circuit problems
• Good knowledge of the telecommunication market is an advantage
• Knowledge or previous experience with Skype for Business is an advantage
• English: B2 or higher
• University Level Education or adequate experience in the field

WHAT WE OFFER

• Meal Tickets
• Health Care Package
• Benefit Plus / Multisport Card
• Regular NATEK events
• Personal event bonus
• Natek's "5 Years Club"
• Referral Program
• Dedication to support you in your career growth
• Competitive salary
• International environment

Salary

Min. 900 EUR Gross/Month depends on candidate's seniority.