- Type of employment: b/d
- Offer ID:
- Category: Customer Support
- Place: Sofia , Bulgaria
- Minimal level of education:: b/d
- Minimal experience: Between 2 and 5 years
VACANCY DESCRIPTIONOur partner invents, engineers and delivers technology solutions that drive business value. Their service excellence, with consistent globally delivered standardized services guarantees clients peace of mind.
We are looking for ServiceNow deployment and support specialist who will implement/build SNOW workflows, integrate monitoring tools, setup case exchange, develop, and implement various solutions.
DUTIES•Design, development, configure and maintenance of enterprise Service Management solutions using ServiceNow;
•Build global configuration management database in ServiceNow;
•Serve as the Subject Matter Expert (SME) on ServiceNow and advise customers/users on workflow design;
•Lead administration of ServiceNow instances such as environment sync, upgrades, quarterly patches, etc.;
•Event Management & Correlation – Must have knowledge on the EM module of the ServiceNow Platform and should be able to define and create Rules for transformation of events and traps;
•Integration – Must have knowledge on SOAP and REST API’s for Inbound & Outbound Integrations;
•CMDB – Should be skilled with working on MID Server based discovery for multiple customers on a shared MSP instance and map resources discovered to the CMDB;
•Mid Server Overview – Should have knowledge on MID Server, deployment and Configuration for MSP Instances along with working knowledge and Linux and Windows based deployment.
REQUIREMENTS•Bachelor's degree in computer science, computer engineering, management information systems, related discipline, or equivalent experience;
•3+ years of professional experience in design and development in ServiceNow;
•System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP;
•Scripting knowledge or experience;
•Deep understanding of ServiceNow platform capabilities;
•A fundamental knowledge of ITSM and ITIL;
•Demonstrated leadership, teamwork, and collaboration in a diverse professional setting.