• Configure and develop ServiceNow ITSM applications and workflows.

• Develop solutions for Incident, Problem, Change and Request Management.

• Configure and develop Service Catalog items, record producers and fulfilment workflows.

• Implement Knowledge Management functionality.

• Configure SLAs, SLA conditions, notifications and escalations.

• Develop and maintain Business Rules, Client Scripts, Script Includes and UI Policies.

• Configure ACLs, roles and access controls.

• Develop Flow Designer workflows and automation.

• Configure approvals, assignment rules and notifications.

• Develop integrations with external IT tools and enterprise systems.

• Use REST/SOAP APIs and IntegrationHub for system integrations.

• Support CMDB-related development and integrations where required.

• Configure Service Operations Workspace and other relevant ITSM interfaces where applicable.

• Develop reports, dashboards and technical components supporting ITSM processes.

• Perform unit, integration and system testing.

• Troubleshoot defects and production incidents.

• Participate in technical design and code-review activities.

• Maintain technical documentation and deployment procedures.

• Support ServiceNow upgrades, releases and continuous improvement.

• Follow ServiceNow development and security best practices.

• 3+ years of hands-on ServiceNow development experience.

• Strong practical experience with ServiceNow ITSM.

• Experience with:

o Incident Management

o Problem Management

o Change Management

o Request Management

o Service Catalog

o Knowledge Management

o Service Level Management

o CMDB knowledge is considered an advantage

• Strong JavaScript and ServiceNow scripting skills.

• Hands-on experience with Business Rules, Client Scripts, Script Includes, UI

• Policies and ACLs.

• Experience with Flow Designer and workflow automation.

• Experience developing Service Catalog items and request workflows.

• Experience with REST/SOAP integrations and ServiceNow APIs.

• Knowledge of ServiceNow data model and platform architecture.

• Experience with update sets, application scopes and deployment practices.

• Understanding of ITIL and ITSM processes.

• Experience working in Agile/Scrum environments.

• Strong troubleshooting and analytical skills.

• ServiceNow CSA and/or CIS-ITSM certification is highly desirable.

• CAD (Certified Application Developer) certification is also considered an advantage.

• ITIL certification is an advantage.

• Good written and spoken English.

• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies

• Referral Program – enjoy cooperation with your colleagues and get a bonus!

• 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts

• NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus

• Education – benefit from our know-how, learning courses and certificates and IT events – be part of the community of leaders of the industry and take part as a speaker or a visitor

• Multisport

• Technical and Personal training

• Language courses

Additionally only for employment contract:

• Cafeteria

• Financial Contribution for Meals

• Life insurance

• Bonuses for Personal Events

• Day off for volunteering