Now
ServiceNow ITSM Consultant
Find your best career opportunity and #growITwithus!
Job description
For one of our partners, we are looking to hire an experienced ServiceNow ITSM Consultant to support the design, implementation and optimisation of IT service management processes on the ServiceNow platform. NATEK has dedicated ServiceNow capabilities covering ITSM process improvement, service-request workflows, integrations, automation and implementation. The consultant will work with business and IT stakeholders to translate service management requirements into effective ServiceNow solutions.
#LI-Remote
#LI-PP1
Your responsibilities
• Analyse and document IT service management requirements.
• Lead workshops with Service Desk, IT Operations, infrastructure, application and business stakeholders.
• Design and optimise ServiceNow ITSM processes.
• Provide functional expertise across:
o Incident Management
o Problem Management
o Change Management
o Request Management
o Service Catalog
o Knowledge Management
o Service Level Management
o CMDB (where relevant)
• Review existing processes and identify opportunities for standardisation and automation.
• Define workflows, approvals, SLAs, escalations and business rules from a functional perspective.
• Advise on ServiceNow best practices and out-of-the-box capabilities.
• Define requirements for Service Catalog items and request fulfilment processes.
• Support CMDB and service-management process alignment where relevant.
• Define reporting, KPI and dashboard requirements.
• Translate requirements into functional specifications and user stories.
• Work closely with ServiceNow developers and architects during implementation.
• Support UAT, process validation, release management and go-live.
• Prepare functional documentation and process guides.
• Provide training and knowledge transfer to users and support teams.
• Identify opportunities for continuous improvement and automation.
Our requirements
To succeed at this job, you must have:
• 4+ years of experience with ServiceNow, with strong experience in ITSM.
• Strong understanding of ITIL principles and IT service-management processes.
• Hands-on functional experience with:
o Incident Management
o Problem Management
o Change Management
o Request Management
o Service Catalog
o Knowledge Management
o Service Level Management
o CMDB knowledge is considered an advantage rather than a mandatory requirement.
• Experience designing and implementing ServiceNow ITSM processes.
• Strong understanding of ServiceNow workflows, approvals, SLAs and assignment models.
• Experience with requirements gathering and stakeholder management.
• Ability to translate business requirements into ServiceNow functional designs.
• Experience working with technical development teams.
• Experience with Agile/Scrum methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• ServiceNow CSA and/or CIS-ITSM certification is highly desirable.
• ITIL certification is highly desirable.
• Good written and spoken English.
Benefits
• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
• Referral Program – enjoy cooperation with your colleagues and get a bonus!
• 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
• NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
• Education – benefit from our know-how, learning courses and certificates and IT events – be part of the community of leaders of the industry and take part as a speaker or a visitor
• Multisport
• Technical and Personal training
• Language courses
Additionally only for employment contract:
• Cafeteria
• Financial Contribution for Meals
• Life insurance
• Bonuses for Personal Events
• Day off for volunteering
Meet NATEK talents
And check our social media:
In NATEK you will have a chance to share your passions with other coworkers: Oksana and Wojtek made some kilometers for our #ActivityForCharity challenge.
Related jobs:
| ServiceNow | Bulgaria | Remote | More | |
| ServiceNow | Bulgaria | Remote | More | |
| ServiceNow | Bulgaria | Remote | More | |
| ArchitectSecurityServiceNow | Bulgaria | Remote | More |
