• Configure and develop ServiceNow ITOM solutions.

• Implement and maintain ServiceNow Discovery configurations.

• Configure Discovery schedules, behaviours, credentials, probes, sensors and patterns as required.

• Support Discovery across on-premises and cloud environments.

• Configure and develop Service Mapping solutions.

• Build and maintain application and service dependency maps.

• Configure Event Management and event-processing rules.

• Develop event correlation, alert-management and automation solutions.

• Support Operational Intelligence capabilities and operational dashboards.

• Configure and maintain CMDB data related to ITOM processes where required.

• Develop integrations with monitoring, infrastructure, cloud and third-party tools.

• Work with MID Servers and troubleshoot connectivity and discovery issues.

• Develop scripts, Business Rules, Script Includes and other platform customisations where required.

• Support CMDB data quality and CI relationship management where relevant.

• Implement Flow Designer and automation solutions.

• Perform unit, integration and system testing.

• Troubleshoot production issues and performance problems.

• Participate in code reviews and technical design sessions.

• Maintain technical and deployment documentation.

• Support ServiceNow upgrades and continuous platform improvements.

• Strong understanding of machine learning and AI concepts

• 3+ years of hands-on ServiceNow development experience.

• Strong practical experience with ServiceNow ITOM.

• Hands-on experience with:

o Discovery

o Service Mapping

o Event Management

o CMDB knowledge is considered an advantage

o MID Server

o Discovery Patterns

• Strong knowledge of ServiceNow platform development and JavaScript.

• Experience with REST/SOAP integrations and APIs.

• Experience with Flow Designer and automation.

• Understanding of infrastructure technologies such as Windows/Linux servers, databases, networks and applications.

• Experience working with cloud platforms is highly desirable.

• Knowledge of CSDM and CMDB best practices is considered a plus.

• Experience troubleshooting Discovery and Service Mapping issues.

• Understanding of event-management and monitoring concepts.

• Experience with Agile/Scrum delivery.

• Strong analytical and troubleshooting skills.

• ServiceNow CSA and relevant ITOM certification is highly desirable.

• CAD (Certified Application Developer) certification is also considered an advantage.

• Good written and spoken English.

• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies

• Referral Program – enjoy cooperation with your colleagues and get a bonus!

• 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts

• NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus

• Education – benefit from our know-how, learning courses and certificates and IT events – be part of the community of leaders of the industry and take part as a speaker or a visitor

• Multisport

• Technical and Personal training

• Language courses

Additionally only for employment contract:

• Cafeteria

• Financial Contribution for Meals

• Life insurance

• Bonuses for Personal Events

• Day off for volunteering