Service Segment Manager

Information about the offer
  • Type of employment: b/d
  • Offer ID:
  • Category: Administration
  • Place: , Bulgaria
Requirements
  • Minimal level of education:: b/d
  • Minimal experience: Less than 2 years

VACANCY DESCRIPTION

Applies basic foundation of a function’s principles, theories and concepts to assignments of limited scope. Uses knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts.

DUTIES

•Follow established guidelines and procedures.
•Monitor product support business performance of vendors and help identify when corrective action is required.
•Collaborate with regions/ worldwide (WW) regarding service and support planning, implementation and performance.
•Report on business performance.
•Support activities within specific area of portfolio and/or geographic responsibility.
•Multiple responsibilities, be able to multi-task.

REQUIREMENTS

•1+ years’ experience in business management, administrative/project support role or relevant work experience
•Fluent in written and verbal English
•Good organization skills, accuracy, ability to work under stress
•Good PC skills: Excel, Outlook
•Project coordination skills
•Conflict management skills
•Problem solving skills
•High analytical skills
•Proper phone etiquette;
•Knowledge of customer service principles and practices;
•Willingness to co-operate with others and work to the greater good;
•Intermediate skills in MS SharePoint is an advantage.

WHAT WE OFFER

b/d