Service Manager

Information about the offer
  • Type of employment: b/d
  • Offer ID:
  • Category: Project Manager
  • Place: Kosice , Slovakia
Requirements
  • Minimal level of education:: b/d
  • Minimal experience: Between 2 and 5 years

VACANCY DESCRIPTION

NATEK currently serves biggest clients in the CEE and although we are big in the region, we still follow family values within the company. Appreciating our employees' loyalty and dedication is what matters most. We provide courses and trainings within the international environment of IT experts on a daily basis. We reward people that stick with us for years with various gifts and benefits. And not to forget, our bunch of talented staff enjoy themselves at work and after with variety of team building activities.

Salary offer: minimum 1500 EUR Gross/ month; depends on seniority.*

*The law requires to inform about the minimum salary for all advertised roles. In case of your successful candidacy we will consider all aspects of your experience, skills, competencies and qualification when defining final offer. We consider situation within labour market and provide competitive salaries to our employees.

DUTIES

- Understand and become a subject matter expert of the break-fix environment and processes associated with end users services

- Provide excellent customer service in line with agreed contracts and accountabilities

- Work with a mindset of proactive work with continuous service improvement

- Provide a point of escalation for both the customer and the customer affecting internal delivery failures

- When required, become involved with the break-fix process when issues are not progressing

- Provide performance management reporting of the services as required

- Be accountable for certain pro-active aspects (e.g. certificate refresh) of the services as required

- Work with other organisations or 3rd parties to ensure a reliable high-quality service

REQUIREMENTS

If you consider yourself a person, who:

- Is an excellent communicator (verbal, presentation, e-mail)

- Is a good data analyst, able to summarise issues and produce high-quality reports

- Has a broad technical understanding of technical infrastructure and security

- Has a good understanding of the ITIL model

- Understands the relevance and has the experience with the impact of transferring projects into operations from a technical and operational perspective

- Is able to work independently and responsibly with a minimal supervision

Then don't hesitate to apply for the position of Service Manager and boost your career!

WHAT WE OFFER

b/d