Delivery & Operational Leadership

• Take ownership of end-to-end service delivery across the assigned customer account

• Coordinate daily operations across multiple teams, delivery streams, and dependencies

• Ensure predictable delivery execution, including release coordination and operational stability

• Define, implement, and continuously improve delivery processes, governance models, and standards

• Monitor delivery KPIs, SLAs, risks, dependencies, escalations, and overall service quality

• Drive resource planning, staffing, onboarding, and capacity management

• Ensure long-term delivery continuity, stability, and scalability of the organization

Customer & Stakeholder Management

• Act as the primary operational point of contact for customer leadership and IT stakeholders

• Build and maintain trusted relationships across business and technical domains

• Translate technical and operational topics into clear, business-oriented communication

• Support decision-making through structured reporting, prioritization, and transparency

• Manage customer expectations in complex and legacy-driven environments

• Serve as an escalation and coordination point for delivery and operational topics

Team & Organizational Development

• Build and lead high-performing nearshore delivery teams (Data Engineers, Developers, Analysts)

• Establish a strong ownership culture and delivery accountability within teams

• Define and optimize team structures aligned with delivery demand and customer priorities

• Support mentoring, performance management, and capability development

• Collaborate with recruitment and management teams to scale delivery capabilities

• Balance delivery flexibility with long-term team stability and retention

Technology & Transformation Coordination

• Coordinate delivery activities across key transformation streams, including:

1. Data platform modernization (DWH, Data Lake, Lakehouse)
2. ETL and enterprise data integration
3. Legacy system transformation and modernization
4. Enterprise applications and operational systems

• Collaborate with architects and technical experts to ensure delivery feasibility

• Support modernization initiatives while balancing legacy constraints and operational realities

• Ensure alignment between delivery execution, architecture direction, and customer expectations

Sales & Pre-Sales Support

• Support Sales and Account Management teams in growing and developing the customer account

• Participate in customer meetings, workshops, and discussions as a delivery expert

• Contribute to shaping service offerings and delivery models aligned with customer needs

• Support preparation of delivery scope, Statements of Work, and operating models

• Identify opportunities for service expansion, optimization, and long-term growth

Estimation & Commercial Alignment

• Prepare effort estimations, delivery plans, and resource models for new initiatives

• Support cost modeling and commercial estimation for proposals

• Validate delivery feasibility, team structures, and operational assumptions

• Participate in pricing discussions and defend delivery assumptions

• Balance delivery quality, customer expectations, and commercial viability

• Provide realistic forecasting of capacity, scalability, and delivery risks

• Fluent German and English (spoken and written)

• 8+ years of experience in IT delivery, service management, or operational leadership

• Proven experience managing enterprise-level delivery teams and customer operations

• Strong track record in:

1. Team leadership and people management
2. Capacity planning and staffing
3. Delivery governance (KPIs, SLAs, reporting)
4. Stakeholder management and customer communication

• Experience working in complex enterprise or legacy environments

• Experience building and managing nearshore or distributed delivery teams

• Strong ownership mindset with ability to manage multiple priorities and dependencies

• Ability to communicate effectively with both technical teams and executive stakeholders

• Experience supporting pre-sales activities and customer proposals

• Experience in estimations, resource planning, and delivery modeling

• Understanding of IT delivery financials, cost structures, and operational budgeting

• Experience participating in RFI/RFP processes and customer presentations

• Commercial awareness and ability to balance delivery quality with financial performance

• Experience in financial services (banking / insurance)

• Experience with data platforms, ETL ecosystems, or Databricks environments

• Familiarity with legacy systems and modernization initiatives

• Experience with enterprise integrations and release management

• Exposure to CRM ecosystems (e.g. Microsoft Dynamics)

• Understanding of data governance and enterprise data management practices

• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies

• Referral Program – enjoy cooperation with your colleagues and get a bonus!

• 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts

• NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus

• Education – benefit from our know-how, learning courses and certificates and IT events – be part of the community of leaders of the industry and take part as a speaker or a visitor

• Multisport

• Technical and Personal training

• Language courses

Additionally only for COW:

• Life insurance

• Bonuses for Personal Events

• Day off for volunteering