Client Services Administrator

VACANCY DESCRIPTION

The goal of the position is to allow our office in Wroclaw to deliver a high level of customer service, to both internal and external customers by carrying out day to day administration and business requirements. SDC is exposed to entire service lifecycle, collaborating with various stakeholders across different functions (operations, HR, Recruitment, Sales). A person at this position performs a wide range of administrative and office support activities to facilitate the daily efficient operation of the branch and to provide effective and compliant service to the branch.

If you are determined to constantly develop your competencies, join us and #growITwithus into roles like Service Delivery Manager, Team Leader or more!

DUTIES

HR related
•From the Welcome day to the entire life cycle, establishes strong and long-lasting relations with team members: IT employees and suppliers
•Maintain reports and data collection for BU in order to ensure legal compliance (employment docs, medical check-ups, health & safety at work trainings)
•Administering employee benefits (medical care, multisport cards) including enrolment, changes, terminations
•Assisting in business travels arrangement and expense reimbursement process - managing of Travel Orders for consultants
•Administering visa, work permit and work authorization services
•Providing documents for payroll service provider in terms of employee life cycle
•Leads annual objectives & appraisal process with support of HR Department

Business Administration
•Preparing, managing and updating service documentation (B2B contracts, SOW and/or POs)
•Approve monthly Consultants Time Sheets and vacation
•Get Customer approval of Attendance reports 2 days after end of the month in order to prepare invoicing
•Solve outstanding issues with customer with assistance of Service Delivery Manager if necessary
•Administration of incoming and internal documentation and performing wide range of clerical duties such as filing, scanning and data collection for accounting purpose

Office Management
•Outside visitors welcoming, badge management for internal and external
•Under dotted line of Group Service Administration, maintenance of office supplies – controlling available supplies, ordering new supplies, making purchase orders and anticipating budget for supplies
•Under dotted line of Group Service Administration, purchasing of equipment for local consultants and staff, allocating assets, stock inventory; purchasing of local services as office cleaning, Telco, etc.
•Management of incoming and outgoing post and courier services

REQUIREMENTS

•University degree (preferred administration) with minimum of 3 years of Experience
•Strong interest and understanding of the IT market
•Experience in building and sustaining customer relationships or People management is a plus
•Excellent time management skills and ability to multi-task and prioritize work
•Attention to detail and problem-solving skills, can-do attitude
•Excellent written and verbal communication skills
•Independence, accuracy and ability to organize your own work
•Excellent interpersonal, communication and presentation skill
•Fluent English, other language as French or German is a plus
•Very good knowledge of MS Office

WHAT WE OFFER

•Joining the company that is providing exceptional IT outsourcing services for the biggest, international customers with recognizable worldwide brands
•Having a real impact on the Business Unit results
•Close cooperation with the company’s management, flat organizational structure
•Career growth within the multinational working environment
•Great equipment: MacBook, iPhone and accessories
•Remote work during Covid-19 pandemic and HO option in the future
•Small things which make the difference: flexibility with employment form, Private medical healthcare, MultiSport card, life insurance, flexible working time, company integration events, learning platform UDEMY access

Salary

Negotiable depending on candidate's seniority

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