NATEK mission is to deliver high-quality IT solutions for the biggest, well-known brands. Our core values are accountability, expertise, and partnership.
We focus on building a better society around us by our CSR activities based on three main pillars: social, education and environment.
This is a great opportunity to work as Service Delivery Coordinator for our Business Unit in Wroclaw. The goal of the position is to enable our BU to deliver a high level of customer service, to both internal and external customers by carrying out day to day administration and business requirements.
Service Delivery Coordinator performs a wide range of administrative and office support activities including employee personal administration, business administration, office management.
Engaged in entire service lifecycle, collaboration with our Operations, HR, Recruitment Sales and other teams. Your responsibility focuses on reports and data collection, administering employee benefits, invoicing, preparing, managing and updating service documentation, purchasing of services and equipment.
1. Employee Personal Administration:
From the Welcome day to the entire life cycle, establishes strong and long-lasting relations with team members: IT employees and suppliers.
Maintain reports and data collection for BU(employment docs, medical check-ups, health & safety at work trainings)
Administering employee benefits
Assisting in business travels arrangement and expense reimbursement process
Administering visa, work permit and work authorization services
Providing documents needed for payroll process
Leads annual objectives & appraisal process with support of HR
2. Business Administration:
Preparing, managing and updating service documentation (B2B contracts, SOWs and/or POs, invoices)
Assisting delivery in monthly approval of Consultants Time Sheets
Administration of incoming and internal documentation and performing wide range of clerical duties /filing, scanning and data collection/
Preparing invoices and contracts
Solve outstanding issues with customer.
3. Office Management:
Office visitors welcoming, badge management. During COVID-19 you can work at Home Office, but because of your clerical duties you are supposed to be in the office in some cases (post and courier services, documents etc.)
Under dotted line of Group Service Administration, maintenance of office supplies – controlling available supplies, ordering new supplies, making purchase orders and anticipating budget for supplies
Under dotted line of Group Service Administration, purchasing of services and equipment for BU needs: getting price offers, ordering, creating purchase orders, allocating assets/service, stock inventory