• Perform scheduled activities for customers including deployments, upgrades, vCenter migrations, and capacity balancing on Hyper Converged Infrastructure

• Work with the customers and partners to troubleshoot issues with deployments and upgrades

1. VMware
2. Hyper-V
3. Networking
4. Server/Storage
5. Linux

• Respond to service, product, technical and customer relations questions on subjects such as planning, deployment, upgrade, features, specifications, and deployment fix on current and discontinued products, parts, and options

• Serve as Support Subject Matter Experts (SME) for deployments and upgrades

• Assist Technical Support Engineers (TSE) troubleshooting deployment, upgrade, and other break-fix issues, as scheduling allows

• Author technical process documents for internal and customer/partner consumption

• Author and review Knowledge Base Articles (KBA) posted to the Services Access Workbench

• Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)

• Engages team members for support as required to ensure internal or external business and end user Service Level Agreements (SLA) demands are met

• Creative and imaginative in developing customer solutions alone or as part of a team

• Provides technical support to customers and resellers via incoming customer contacts, focusing on solutions for various hardware faults, business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems, remotely

• Escalates issues, problems, risks, and constraints to the appropriate parties for clarification and resolution

• Collaboration with the project stakeholders to develop engineering designs, detailed project plans and work breakdown structures

• Assess technical impact of specific activities and provide feedback for process improvements

• Promote a culture of service delivery excellence

• Technical process documents for internal and customer/partner consumption

• Added resolution to Knowledge Management System (KMS)

• Timely respond to to service, product, technical and customer relations questions on subjects such as planning, deployment, upgrade, features, specifications, and deployment fix on current and discontinued products, parts, and options

• Ability to understand the customer's technical requirement or opportunity and to implement an IT solution that appropriately addresses the technical needs

• Working in Global support environment

• VMware VCP or equivalent experience

• Intermediate VMware knowledge

1. Networking (vSwitch Standard & DVS Migration and Management)
2. vCenter administration (HA/DRS/SSO/Webclient/Services)
3. Virtual machine management
4. Storage (NFS/iSCSI/FC setup and troubleshooting)
5. ESXi administration (DCUI / Log file collection / analysis)
6. Install / Patching and upgrading

• Cisco CCNA or equivalent experience

• Intermediate Networking knowledge

1. Networking concepts (Switching/Routing/VLANS/FW)

• Intermediate Server knowledge (Controller/Disks/Firmware upgrades/log collection & analysis)

• Linux knowledge / experience

• Shared Storage knowledge / NFS

• Intermediate GuestOS knowledge (Windows Server 2012/16/19, Linux RH & Ubuntu)

• Working knowledge on PXE, NTP, DNS, AD/LDAP, SMTP, FTP/SFTP

• Trained and hands on experience on ProLiant DL380 Installation

• Trained and hands on experience OneView for VMware Plug-in

• Trained and hands on experience StoreVirtual VSA

• Trained and hands on experience LeftHand OS

• Bachelor's degree in computer science or related field, or equivalent experience

• 2+ years’ experience in technical support/ remote deployment

• Very good language skills in English

• Excellent language skills in Swedish / Norwegian / Danish / Greek / Hebrew

• Ability to properly maintain technical documentation

• Customer oriented, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution

• Excellent oral and written communications skills

• Positive attitude towards team members, customers and partners

• Flexible with shifts

• Capable of being self-managed, and a team player, quality conscious, efficient, flexible and eager to share and acquire knowledge

• Analytical and problem-solving skills

• Quick learner, time management skills and working with tough deadlines

• Ability to handle multiple tasks at the same time and ability to prioritize

• Ability to work under pressure

• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies

• Referral Program – enjoy cooperation with your colleagues and get a bonus!

• 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth year cooperation anniversary with gifts

• NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus

• Education – benefit from our know-how, learning courses and certificates and IT events – be part of the community of leaders of the industry and take part as a speaker or a visitor

• Multisport

• Technical and Personal training

• Language courses

Additionally only for employment contract:

• Cafeteria

• Financial Contribution for Meals

• Life insurance

• Bonuses for Personal Events

• Day off for volunteering