Print Support Engineer

Job description

Our client is a leading international commercial bank with branches and offices in almost 50 countries. The world is changing, becoming digital, and so are we. We are leaving the traditional bank behind us and we are choosing to move forward as a digital enterprise. The teams here are focused on development, improvement and support of software solutions which digitalise the business of the bank.

You will become a part of a business unit called Workplace and Unified Communications, which provides a global end-to-end operation of workplace services and customer-oriented continuous innovation.

Diversity and inclusion are important to us and we are committed to building a workplace where everyone, from any background, can do their best work.


Your responsibilities

  • Implementation, configuration and ongoing support of existing and new Print devices
  • Coordination of service providers for “end to end” hardware support, hardware Break & Fix,
  • Operation and service, diagnosing and troubleshooting of issues, related to the Print service:
  • Мanaging test environment
  • Оrdering new Print test devices
  • Coordination of Dead On Arrival (DOA) incidents
  • Management of the consumables and wear material (MPS/FMPS)

Our requirements

  • Technician support for on-site intervention
  • Troubleshooting software problems on the printer device
  • Processing of Service requests (IMACR) - Install, Move, Add, Change or Repair
  • Resolve and appropriately complete assigned cases and requests


  • Attractive salary referring to your skills and experience
  • Private health care
  • Food vouchers
  • Social events
  • Access to e-learning platform Udemy
  • Option for a B2B contract
  • Flexible working hours
  • Relocation bonus and assistance
  • Work with cutting-edge technologies
  • Innovative projects for the biggest worldwide brands
  • Support for professional career growth by matching your skills and plans with suitable projects
  • Possibility to work in other NATEK European branches
  • Transparent recruitment process with our full support (coaching, consulting, clear feedback)

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