The O365 Messaging Engineer is responsible for the deployment of collaborative messaging technologies throughout the enterprise, for O365 Productivity cloud services such as Exchange, Skype for Business, Teams and others. You will provide engineering, and technical support for the messaging infrastructure.
Provides implementation support and problem analysis for communication facilities such as O365 Exchange, Skype for Business/Teams chat and web-conferencing services, SMTP, telepresence and mobile messaging • Maintains a current understanding of all current messaging technologies, open system standards, and messaging management technologies • Adheres to all current Incident, Change, Release and Problem management policies and procedures • Provide internal customer communication and project leadership in support of respective platform activities • Identify regional business requirements and priorities in order to support and deliver programs across all business units • Execute deployments of technology into respective regions • Identify and implement continuous improvement best practices • Creates and maintains appropriate procedural documentation and product/service roadmaps • Communicates best practices for program adherence to all business units • Maintains contact with internal clients to ensure proper operation and client satisfaction
5+ years progressively responsible experience in electronic messaging, implementation, and design within a large-scale LAN/WAN messaging/network environment • Familiar with the Microsoft O365 product family for Messaging and E-Collaboration– certificates are advantage • Familiar with email authentication standards SPF/DKIM/DMARC • Good English skills (min. B2) • Understand ITIL based IT operation mode • Security experience with policies and practices for Messaging and E-collaboration environments • Application design and operating experience with majority of common messaging to include SMTP, POP3, IMAP, Mime, X-400, X-500, UU Encoding, LDAP Directory services • Remote messaging access implementation and support • Ability to manage multiple tasks and assignments and enthusiastically support project goals • Ability to work independently, efficiently manage time • Good communication skills both verbal and written • Strong customer service skills and background • Excellent team participation