Our customer is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, they are uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
• Support the migration of current Oracle DB/VMWare to MariaDB on NESC/Openstack • Setup, Operate and Monitor the distributed Maria DB in an Openstack environment. • Interface Owner of the Team towards the NESC/Openstack operations team. • Support issue isolation and bug fixing. • Define KPI for Performance and operational topics. • Continuous analysis, alignment and improvement of Product Support performance. • Defining & managing of DS TS support resources and requirements • Managing SW Maintenance and correction deliveries according to OLA (Operational Level Agreement). • Being a Quality Gate keeper for new product deliveries. • Continuous analysis, alignment and improvement of Product Support performance. • support product serviceability and maintainability features. Job Key Tasks & Responsibilities: · Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services. · Has in-depth business knowledge and uses understanding of how relevant areas integrate to achieve objectives. · Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective. · Shares initial ideas for professional direction of own organizational unit. · Provides working leadership and training to less experienced personnel. · Troubleshoots, diagnoses, advises and performs corrective and / or preventive actions to resolve technical issues reported by customers (ensuring customer information is properly protected). · Ensures customer Service Level Agreement (SLA) compliance and KPI quality performance level. · Engages and collaborates promptly with additional tiered support levels, as needed and in some cases, collaborates with contracted 3rd party vendors in the maintenance agreement for issues resolution. · Manages and builds stakeholder relationship on a day-to-day basis. Provides appropriate follow-up to stakeholders and keeps the case information updated in the support tool. · Creates ‘complex’ and reuses knowledge management articles. · Applies SW services processes, policies, tools, documentation and contributes to their continuous improvement. · Restores / neutralizes operational or functionality disruptions efficiently within committed SLAs as a Certified Emergency Engineer. Contributes to emergency ROTA when needed. · Provides SW support to service delivery teams, as needed. · Records time tracking accurately. · Willingness to continuously further develop skills in his/her responsibility area.
• Maria DB knowhow (preferred MariaDB Standard DBA Course) • Knowhow how to monitor a MariaDB and able to define the right KPI • Deep technical understanding of IT/IP technology and access methodology • Linux & Windows technical knowhow • Virtualization knowhow (NESC/Openstack, VSPHERE,KVM) • Cloud knowhow (Openstack, Azure, AWS) • Being able to work in cross functional teams • Being able to drive resolution finding for issues under stress • Being able to drive RCA with all needed stakeholder and identify corrective actions • Willing to take also weekend/24x7 shifts to support the team and our customers • Deep understanding how to apply quality methods (RCA, EDA, 5Why, LeftShift) • English is a must
• Attractive salary referring to your skills and experience; • Private health care; • Multisport or Compliment card; • Food vouchers; • Transparent recruitment process with our full support (coaching, consulting, clear feedback); • Relocation bonus and assistance; • Work with cutting-edge technologies; Innovative projects for the biggest worldwide brands; • Support for professional career growth by matching your skills and plans with suitable projects; • Possibility to work in other NATEK European branches; • Social events.