L2 Operations and Support Engineer

Find your best career opportunity and #growITwithus!

Job description

As an L2 Support Engineer for the Automotive and IoT Solutions (SmartMobility) you will provide delivery and level-2 support for the digital solutions on-cloud and/or on premise for customers to assure its quality and delivery on time.

The Job holder will be responsible to work on the following:

  • Integration and support of solution
  • Automation and optimization of solution and processes
  • Maintenance and improvement of solution


Your responsibilities

  • Provide level-2 support on resolving any reported staging/production ticket following a defined SLA
  • Install and configure the solution on on-cloud and/or on premise according to the customer requirements and the project plan, connecting with other network elements or customer backend
  • Guarantee the solution functionality and stability according to customer requirements
  • Ensure the compliance with (customer’s) deployment rules and best practices are applied
  • Execute the acceptance test plan with the customers
  • Assist the development and validation team during the project
  • Reviews and challenge the customer requirement specifications (CRS) & alert on unclear
  • scope, possible issues & risks foreseen
  • Write and review technical documentations
  • Manage technical risks and share them with project manager on regular basis
  • Perform regular report to project managers (tasks progress, risks, etc)
  • Contribute to knowledge sharing with the project team, and on a worldwide level

Our requirements

To succeed at this job, you must have:

  • To succeed in this job, you must have strong knowledge of system integration, Linux, network, log analysis and troubleshooting, and proven experience with scripts programming and MySQL database
  • Intermediate knowledge of report & monitoring configuration and automation tools including Datadog, ELK and Jenkins
  • Fluent in English
  • We would like someone to join our team who is creative, autonomous, detail oriented, a strong verbal and written communicator, a problem solver, analytical, able to work under pressure, and a demonstrated ability to continuously improve, learn and grow
  • Degree in Computer Science, Software, Electrical Engineering, Telecommunications, Information Technology or a related field
  • Min. 3 years of system integration experience, including large projects

It would be preferred if you have:

  • Knowledge of Docker, AWS, CI/CD, REST API, Kubernetes, Python, Shell Script, Geo-Redundancy concepts and ITIL framework


  • Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
  • Referral Program – enjoy cooperation with your colleagues and get a bonus!
  • 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
  • NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
  • Education – benefit from our know-how, learning courses and certificates and IT events – be part of the community of leaders of the industry and take part as a speaker or a visitor
  • Multisport
  • Technical and Personal training
  • Language courses

Additionally only for COW:

  • Cafeteria
  • Live insurance
  • Bonuses for Personal Events
  • Day off for volunteering
Locations: Prague
Type of contract:
B2B or CoW
Categories: Customer support
B2B: 5500 CZK/day COW: 60 000 CZK gross

Meet NATEK talents

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    In NATEK you will have a chance to share your passions with other coworkers: Oksana and Wojtek made some kilometers for our #ActivityForCharity challenge.

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