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L2 Operations and Support Engineer
Find your best career opportunity and #growITwithus!
Job description
As an L2 Support Engineer for the Automotive and IoT Solutions (SmartMobility) you will provide delivery and level-2 support for the digital solutions on-cloud and/or on premise for customers to assure its quality and delivery on time.
The Job holder will be responsible to work on the following:
- Integration and support of solution
- Automation and optimization of solution and processes
- Maintenance and improvement of solution
#LI-ZV1
Your responsibilities
- Provide level-2 support on resolving any reported staging/production ticket following a defined SLA
- Install and configure the solution on on-cloud and/or on premise according to the customer requirements and the project plan, connecting with other network elements or customer backend
- Guarantee the solution functionality and stability according to customer requirements
- Ensure the compliance with (customer’s) deployment rules and best practices are applied
- Execute the acceptance test plan with the customers
- Assist the development and validation team during the project
- Reviews and challenge the customer requirement specifications (CRS) & alert on unclear
- scope, possible issues & risks foreseen
- Write and review technical documentations
- Manage technical risks and share them with project manager on regular basis
- Perform regular report to project managers (tasks progress, risks, etc)
- Contribute to knowledge sharing with the project team, and on a worldwide level
Our requirements
To succeed at this job, you must have:
- To succeed in this job, you must have strong knowledge of system integration, Linux, network, log analysis and troubleshooting, and proven experience with scripts programming and MySQL database
- Intermediate knowledge of report & monitoring configuration and automation tools including Datadog, ELK and Jenkins
- Fluent in English
- We would like someone to join our team who is creative, autonomous, detail oriented, a strong verbal and written communicator, a problem solver, analytical, able to work under pressure, and a demonstrated ability to continuously improve, learn and grow
- Degree in Computer Science, Software, Electrical Engineering, Telecommunications, Information Technology or a related field
- Min. 3 years of system integration experience, including large projects
It would be preferred if you have:
- Knowledge of Docker, AWS, CI/CD, REST API, Kubernetes, Python, Shell Script, Geo-Redundancy concepts and ITIL framework
Benefits
- Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
- Referral Program – enjoy cooperation with your colleagues and get a bonus!
- 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
- NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
- Education – benefit from our know-how, learning courses and certificates and IT events – be part of the community of leaders of the industry and take part as a speaker or a visitor
- Multisport
- Technical and Personal training
- Language courses
Additionally only for COW:
- Cafeteria
- Live insurance
- Bonuses for Personal Events
- Day off for volunteering
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