IT Support Engineer

Job description

At NATEK Poland we are looking for a Support Engineer (L3) / BAU Developer for a project in the banking industry.

Project: solution that calculates risk exposure

The team is about 50 people distributed in different locations: Wroclaw, London, Warsaw, New York. Split into smaller cross-functional teams, implementing Scrum or Kanban.

All competencies exist in Poland (DEV, QA, BA, PM, RM).

Technologies used:

  • .NET Framework, C#, WCF, WWF, WPF + dotnetcore
  • JIRA, Confluence, GIT
  • TeamCity/Jenkins
  • MS SQL Server
  • Private Cloud (IBM Platform Symphony)
  • Custom PAAS solution (Kubernetes-like)

Recruitment process: 1 stage


Your responsibilities

  • Providing live assistance for the production workflow by investigating/resolving issues once escalated by ASG (L1/L2 support team)
  • Escalating issues to the infrastructure team if needed
  • Escalating issues to the dev team if resolution involves code review/debugging
  • Producing reporting emails (e.g. OLA tracker and trade count analysis)
  • Reruns of production workflows in case of critical failures
  • Ensuring that any production issue is logged, investigated and resolved to limit the chances of it happening again (BAU book of work)
  • Ensuring that any analysis/queries from other IT teams or business stakeholders are addressed
  • Testing and applying configuration changes
  • Making configuration changes as and when required by business stakeholders
  • Making changes to the environment to ensure optimal running
  • Working with the Quants to make changes to Pricing Rules, Valuation Rules, adding trade types
  • Coordinating the release of these items (emergency or planned releases)
  • Providing ASG with training/documentation to help them increase the scope of known issues they can cover by themselves or to help them improve the monitoring process
  • Developing tools to help automate the BAU activities as well as provide ASG with the tools to help the team in their monitoring (spreadsheets or c# tools to automate manual work)
  • Running tests related to performance and regulatory capital impact (Impact Assessment)
  • Running tests related to performance (e.g. impact of adding a new counterparty, trade types)
  • Configuring, executing and monitoring batch runs during the day
  • Using advanced knowledge of the workflow to suggest improvements to optimize performance

Our requirements

  • Basic understanding of C#, .NET framework and Visual Studio
  • Experience with production support, Powershell and Bash
  • SQL, databases
  • Good communication skills
  • Analytic and problem solving skills
  • Business and financial understanding would be beneficial
  • Technical background and understanding of software development life cycle


  • Attractive salary referring to your skills and experience.
  • Ability to work from home.
  • Flexible approach regarding to working hours.
  • Joining the company that is providing exceptional services for the biggest, international
  • customers with recognizable worldwide brands.
  • Be part of an open-minded team with strong team spirit.
  • Private medical healthcare.
  • Multisport Card.
  • Life insurance.
  • Personal event bonus (i.e. wedding, childbirth, graduation).
  • Internal referral program.

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