IT Support Consultant

Find your best career opportunity and #growITwithus!

Job description

We are looking for a knowledgeable and proactive person to join our team for the position of IT Support Consultant. This role requires a keen ability to diagnose and resolve technical issues swiftly, implement effective solutions, and provide expert advice to enhance overall IT performance. The duties include being a point of contact for IT-related questions at the end-user level and responding to their needs promptly.


Your responsibilities

  • Install, configure and support hardware and software assets, printers, and phones
  • Provide technical support across the company (in person or over the phone/online channel)
  • Repair and replace equipment if necessary.
  • Respond promptly to service issues and requests
  • Set up accounts for new users
  • Document support procedures, technical configurations, and troubleshooting steps for reference and knowledge sharing

Our requirements

To succeed at this job, you must have:

  • At least 2 years of experience in IT
  • Good knowledge of  Windows and Mac OS operating systems, up to date with the latest technologies and trends
  • Experience with Linux is a plus
  • Experience with help desk ticketing systems and remote support tools
  • Strong problem-solving skills and the ability to analyse and diagnose technical issues efficiently
  • Excellent interpersonal skills
  • Willingness to learn
  • Ability to maintain confidentiality of company information


  • Great vibe of a successful international company and non-corporate environment
  • Cooperation with employees in Bulgaria, Czech Republic, Slovakia, and Poland
  • Friendly atmosphere that enables you to gain valuable experience
  • Agile spirit and transparent team
  • Professional and efficient onboarding system to have smooth adaptation in our company
  • Opportunity to work in various projects across 4 countries where we operate
  • Regular evaluation of your development and possibility to expand your skills /trainings, certificates/ 
  • The transparent recruitment process with clear feedback
  • Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
  • Referral Program – enjoy cooperation with your colleagues and get a bonus!
  • 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
  • NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
  • Cafeteria
  • Medical Healthcare
  • Multisport Club Card
  • Language courses

Additionally only for COW:

  • Life insurance
  • Bonuses for Personal Events
  • Day off for volunteering
Locations: Sofia
Type of contract:
B2B or CoW
Categories: IT Support

Meet NATEK talents

And check our social media:

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    In NATEK you will have a chance to share your passions with other coworkers: Oksana and Wojtek made some kilometers for our #ActivityForCharity challenge.

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