Now
IT Support Consultant
Find your best career opportunity and #growITwithus!
Job description
We are looking for a knowledgeable and proactive person to join our team for the position of IT Support Consultant. This role requires a keen ability to diagnose and resolve technical issues swiftly, implement effective solutions, and provide expert advice to enhance overall IT performance. The duties include being a key point of contact for IT‑related questions at the end‑user level and responding to their needs promptly. Additionally, this position offers a natural space for growth. As you develop your skills and take on more ownership, you will have the opportunity to grow toward a Team Leader role in the future.
#LI-MC2
Your responsibilities
• Install, configure and support hardware and software assets, printers, and phones
• Provide technical support across the company (in person or over the phone/online channel)
• Repair and replace equipment if necessary.
• Respond promptly to service issues and requests
• Set up accounts for new users
• Document support procedures, technical configurations, and troubleshooting steps for reference and knowledge sharing
Our requirements
To succeed at this job, you must have:
• At least 2 years of experience in IT
• Good knowledge of Windows and Mac OS operating systems, up to date with the latest technologies and trends. Experience with Linux is a plus.
• Experience with Intune
• Experience with help desk ticketing systems and remote support tools
• Strong problem-solving skills and the ability to analyse and diagnose technical issues efficiently
• Excellent interpersonal skills
• Willingness to learn
• Ability to maintain confidentiality of company information
Benefits
• Opportunity for career development and success in the IT industry
• Working in the modern office in the heart of Warsaw (Q22)
• Multinational environment
• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
• Referral Program – enjoy cooperation with your colleagues and get a bonus!
• 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth- year cooperation anniversary with gifts
• NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
• Education – benefit from our know-how, learning courses and certificates and IT events – be part of the community of leaders of the industry and take part as a speaker or a visitor
• Multisport
• Technical and Personal training
• Language courses
Additionally only for employment contract:
• Cafeteria
• Life insurance
• Bonuses for Personal Events
• Day off for volunteering
Meet NATEK talents
And check our social media:
In NATEK you will have a chance to share your passions with other coworkers: Oksana and Wojtek made some kilometers for our #ActivityForCharity challenge.
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