IT Specialist

Job description

We offer you an exciting opportunity to work as IT Specialist in NATEK and grow your career path in an international environment.  

You'll be part of the IT team and your main responsibility is to monitor the Jira queue where the issues are raising from the reporter. 

You’ll be dealing directly with NATEK’s employees. Deal with technical issues such as management of MS365 accounts and fixing issues on NATEK Internal systems. You’ll be also working close with the development team on performing the testing before launching of a system change/improvement.

You will work in a small team in an international company and report directly to Internal Tool Release and Support Team Lead.

If IT and new technology is your passion and you would like to build your career in agile and international environment this is the perfect job opportunity for you.

Your responsibilities

  • Revising and assigning the new coming issues in Jira
  • Fixing “Service request’ issues in Jira and meeting the SLAs
  • Testing “Improvement”/” Project” type issues and participation in the process of creating Test Cases/Test Scenarios
  • Communication with the reporters and getting their approvals for the issue solutions proposals
  • Creation of mails/logins/credentials for new Employees and revising (and changing if needed) of current Employee’s rights/authorizations in NATEK systems
  • O365 administration, Active Directory management
  • Server administration assistance and support
  • Our requirements

  • Technical education
  • Support experience in area of MS365
  • Ability to understand and explain technical concepts
  • Good working habits
  • Excellent verbal and written communication skills, ability to work effectively on a globally distributed team in a fast-paced environment
  • Ability to create schedules and plans and deliver within tight deadlines thorough understanding of the software process development
  • Flexibility and openness to work with new technology in a dynamic environment where requirements change rapidly
  • Passion to work with people and ability to quickly establish good working relationships with clients
  • Nice to have experience with ticketing tool, like Jira or similar one
  • Patience and a logical mind
  • Enthusiasm for continual learning and development
  • Servers’ administration experience will be a big plus /Virtual Machines and related software/.
  • Benefits

    Curious? Let’s check what you can gain:

  • Great vibe of a successful international company and non-corporate environment
  • Cooperation with employees in Bulgaria, Czech Republic, Slovakia, and Poland
  • Friendly atmosphere that enables you to gain valuable experience
  • Agile spirit and transparent team
  • Professional and efficient onboarding system to have smooth adaptation in our company
  • Opportunity to work in various projects across 4 countries where we operate
  • Regular evaluation of your development and possibility to expand your skills /trainings, certificates/  
  • The transparent recruitment process with clear feedback
  • Working in our office in Sofia /possibility to remote work during Covid-19 pandemic and home office option in the future/
  • Work smart and #growITwithus!

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