Service Delivery Manager – Software for Banking

Job description

LOCATION: Wroclaw, POLAND or remote
*Remote work during Covid-19 pandemic

It is a great opportunity for ones who would like to switch the career from software development to IT business development.

IT Service Delivery Manager in NATEK works closely with the experienced NATEK Sales Team on pre-sales activities at the same time being responsible for managing the service delivered by NATEK to the enterprise customers from the banking sector. We are looking for a person with a technical background in Software Development for banking/financial services management (preferably JAVA or C++).

This role has been opened due to NATEK growth. In this position, you will work on a group level (SK, CZ, PL, BG) with a strong focus on Software for Banking service line expansion.

In NATEK, you may develop your career in a non-corporate, multi-national environment where core values are partnership, expertise and accountability to deliver best class solutions to the biggest worldwide brands.

If you are determined to constantly develop your competencies, join us and grow with us into roles like Service Delivery Director, Delivery Center Manager, or more!

Your responsibilities

- Participate in pre-sales activities as a technical partner for Sales Team and a trusted advisor to clients
- Manage technical aspects of RFP responses
- Define and/or execute Service Level Agreements and KPI in relation to contracted services
- Act as a single point of contact for NATEK customers for operation in your technical domain
- Ensure customer satisfaction on the highest level
- Be responsible for support of the business development under given accounts
- Work closely with the delivery teams to ensure the successful and timely delivery
- Build forecast of service delivery results
- Create strategies to maintain, improve and develop service delivery

Our requirements

- 2+ years of professional experience in a business-oriented role
- Proven expertise in managing Software Development projects within JAVA or C++ technologies
- Proven expertise in providing services for enterprise banking customer
- Experience in building long-term customer relationships on a senior level
- Process or people management experience (within a medium size team)
- Excellent analytical and problem-solving skills
- Very good negotiation and communication skills
- Business and sales orientation: able to turn customer requirements into workable solutions
- Fluency in English-, other languages as French or German is a plus


- Joining the company that is providing exceptional IT services for the biggest, international customers with recognisable worldwide brands
- Having a real impact on shaping and expanding of NATEK Software for Banking service line
- Reporting to NATEK CEO and cooperation with other board members, flat organizational structure
- Work in the ISO International Standards environment, with clearly defined processes
- Work with experienced and engaged NATEK Sales Team
- Remote work during Covid-19 pandemic and HO option in future
- Small things which make the difference: flexibility with employment form, Private medical healthcare, MultiSport card, flexible working time, company integration events, learning platform UDEMY access

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