• Deliver 24/7 strategic account support by proactively monitoring of customer IT Environment.

• Timely track and respond to customers inquiries, provide resolution, working closely with end customers and senior Engineering staff within the team or other departments

• Manage professionally customer expectations

• Keep customers informed, sets and follows commitments, keeps precise case documentation and case ownership

• Coordinate support activities

• Identify and contribute to projects to improve product support, customer satisfaction and team efficiency

• Be aware of, and contribute to the improvement of team performance

• Communicate effectively with Technical and Non-Technical stakeholders

• Participate/Drive ITIL based change management, Problem management, incident management

• Participate in all kind of internal quality, process and practice improvement projects

• Support the internal tooling solution

• University degree or in process of obtaining

• Professional experience: at least one year in customer support environment

• Fluent in written and verbal English or German

• Analytical skills

• Ability to isolate and solve problems and to follow predefined process

• Excellent communication skills - interact at all levels, across all geographic regions

• Demonstrate strong written and verbal communication skills

• MS Office

• SFDC/SAW

• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies

• Referral Program – enjoy cooperation with your colleagues and get a bonus!

• 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth year cooperation anniversary with gifts

• NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus

• Education – benefit from our know-how, learning courses and certificates and IT events – be part of the community of leaders of the industry and take part as a speaker or a visitor

• Multisport

• Technical and Personal training

• Language courses

Additionally only for employment contract:

- Cafeteria

- Financial Contribution for Meals

- Life insurance

- Bonuses for Personal Events

- Day off for volunteering