Customer Interaction

• Manage customer communication via phone, email, and online platforms.

• Support enterprise client lifecycle, contract retention, and revenue growth.

• Build and maintain strong relationships with customers.

Account Management

• Own or co-manage enterprise accounts with a Strategic Account Lead.

• Support new business development, RFP processes, and strategic deals.

Sales & Order Management

• Manage sales tools and track orders from receipt to billing.

• Understand client goals, challenges, and industry trends to offer relevant solutions.

Internal Collaboration

• Work with product, marketing, and support teams to meet client needs.

• Conduct regular business reviews and identify new opportunities.

Client Satisfaction

• Ensure high client satisfaction by resolving issues quickly.

• Share insights and recommendations with senior management.

Continuous Learning

• Continuously improve product and technical knowledge through training and industry resources.

• Experience in customer-facing roles, preferably in Account Management, Project management, Sales or Client Services.

• Telecom experience is required.

• Knowledge of telecommunication products and services (voice, data, internet, cloud services).

• Fluency in English, with proficiency in both verbal and written communication.

• Excellent communication and presentation skills with the ability to build and maintain relationships over the phone.

• Strong organizational, time-management, and workload management skills.

• Ability to work effectively under pressure, set priorities, and make quick decisions.

• Self-motivated, proactive, and detail-oriented.

• Strong team player with a commitment to excellence and a positive attitude.​

• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies

• International, diverse, and inclusive working environment – get experience in global projects for worldwide leaders and enjoy multinational teams

• Referral Program – enjoy cooperation with your colleagues and get the bonus

• 5/10 years NATEK club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts

• NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus

• Education – benefit from our know-how, learning courses and certificates and IT events – be part of community of leaders of the industry and take part as a speaker or a visitor

• Bonuses for Personal Events – we congratulate you on important events of your life: giving birth to children, university graduation, etc.

• Benefit Plus (Cafeteria) – use our e-shop with corporate benefits like travel, theatre tickets, books etc.

• Multisport Club Card

• Technical and Personal training – we are investing in your skills growth

• Language courses

• 1 paid day off for volunteering – we are supportive of all charity ideas

• Meal contribution directly to your account