• Customer Interaction Management:

o Manage customer interactions through various channels including phone, email, and online collaboration platforms.

o Focus on enterprise client lifecycle operations, contract retention, and revenue growth.

o Spend substantial time on calls with customers, building and maintaining strong relationships.

• Account Ownership and Collaboration:

o Take full ownership of assigned enterprise accounts or co-manage them with a Strategic Account Lead.

o Collaborate on new business development initiatives, RFP management, and strategic deal closures.

• Relationship Building:

o Build and maintain relationships with key decision-makers and stakeholders within customer organizations.

o Ensure customers feel valued and their needs are met promptly.

• Sales and Order Management:

o Handle sales tools, initiate, and track sales orders from initial receipt through to billing closure.

o Understand the client’s business objectives, challenges, and industry trends to position relevant solutions.

• Internal Collaboration:

o Collaborate with internal teams such as product, marketing, and customer support to ensure client needs are met.

o Conduct regular business reviews with clients to gather feedback, communicate progress, and identify new opportunities.

• Client Satisfaction and Feedback:

o Ensure high levels of client satisfaction by addressing client concerns promptly and effectively.

o Provide insights and recommendations to senior management based on client feedback and market analysis.

• Continuous Improvement:

o Continuously expand and improve your technical and product knowledge by attending educational workshops and reviewing professional publications.

• Strong customer communication and profound negotiation skills

• Excellent communication (written & verbal) in English

• Strong organizational and problem-solving skills

• Proven 2+ years of experience in the customer facing projects/sales activities & Graduate/Postgraduate degree from university (Business or Technical) with previous exposure to project management & customer service environment in telecom/IT industry

• Self-motivated with the ability to provide supervision and leadership to other team members

• Goal oriented to meet demanding customer expectations

• Able to coordinate service delivery between multiple vendors and internal organizations

• Ability to work independently – learn how to get to teams if info needed, build own network across internal organization

• Willingness to visit office on regular weekly basis

• Willingness to work US time

• Telecommunication products & services (preferrable)

• Knowledge of AT&T enterprise solutions such as voice, data, internet, cloud services

• Working knowledge of finance and sales is advantage

• Presentation skills, run status update calls and engage

• Ability to multitask and work to deadlines

• Ability to analyze and solve complex tasks and issues, work under pressure

• Attention to details

• Good team player with positive attitude

• Ability to work in multicultural environment

• Good knowledge of the telecommunication market

• Flexible & non-standard working hours may be required

• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies

• International, diverse, and inclusive working environment – get experience in global projects for worldwide leaders and enjoy multinational teams

• Referral Program – enjoy cooperation with your colleagues and get the bonus

• 5/10 years NATEK club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts

• NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus

• Education – benefit from our know-how, learning courses and certificates and IT events – be part of community of leaders of the industry and take part as a speaker or a visitor

• Relocation Bonus – reimbursement for moving expenses for out-of-town candidates

• Bonuses for Personal Events – we congratulate you on important events of your life: giving birth to children, university graduation, etc.

• Benefit Plus (Cafeteria) – use our e-shop with corporate benefits like travel, theatre tickets, books etc.

• Multisport Club Card

• Technical and Personal training – we are investing in your skills growth

• Language courses

• 1 paid day off for volunteering – we are supportive of all charity ideas

• Meal contribution directly to your account