Job description

As Citrix Specialist, you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.


Your responsibilities

• Prioritize major incidents based on business impact to the client
• 
Adopt the given technology to meet the drift of customer and business requirements.
• Set up a medium to large extent office, support data center services, remote servers, and set up remote site by configuring needed infrastructure

• Analyze and research options for collaborates with exiting external systems

• Participate in architectural planning for service management and service assurance
• 
Perform solution testing, debugging and refinements to produce the required end-product

• Prepare program-level, user-level documentation on an as-needed-basis

• Provide and receive technical direction as required to ensure program deadlines are met

• Managing Vendor and Customer relationship
• 
Monitor systems performance and ensures compliance with security standards

• Enforce ‘drop dead’ time to prevent outage outside of change window

• Provide updates / communication to senior management on the status of Citrix support related incidents

• Lead daily Operations meetings provided there are no P1 incidents running

Our requirements

• Minimum 2+ years of experience in Citrix Admin environment

• Experience working on Citrix deployment and Security & Management along with expertise in Citrix- RES
• 
Hands-on knowledge on user administration (performance tuning of Citrix) along with Infrastructure team to coordinate updates and patches
• Experience on implementation and troubleshooting skills of Citrix NetScaler (Access Gateway, Load Balancing) and XenApp/XenDesktop 7.12 to 7.18 suite
• 
Proven ability implementing Best Practices, Optimization, Fine Tuning skills on citrix Infrastructure (Inclusive of Storefront, DDCs, PVS)

• Proficient in granular level of monitoring and management skills in identifying potential issues proactively on core citrix infrastructure

• Demonstrated ability in technical implementation skills on creation of golden Image (Manual/ Automated Build), vDisk sealing Process (Manual/Automated)