Channel Administrator with Turkish

Information about the offer
  • Type of employment: b/d
  • Offer ID:
  • Category: Administration
  • Place: Sofia , Bulgaria
Requirements
  • Minimal level of education:: b/d
  • Minimal experience: Less than 2 years

VACANCY DESCRIPTION

The Channel Admin Process Specialist is a regional role accountable for performing general and specific administrative support tasks related to the Channel Admin support function. The Channel Admin supports the front and back end processes for Enterprise Authorized Service Partners. This role assists Service Partners within logistics and financial operations, and assumes the ownership for all the escalations related to admin process issues

DUTIES

• Provides tool support (logistics, technical, financial, warranty related) for Authorized Service Partners within EMEA region;
• Ensures KPIs, SLAs are achieved every month;
• Interacts with partners to provide and process information in response to inquiries, concerns and requests about products and services;
• Gathers partner’s information, researches additional required information using available resources and determine the issue by evaluating and analyzing the symptoms;
• Follows up and makes scheduled call backs to customers where necessary.

REQUIREMENTS

• Written and verbal fluency in Turkish (Mandatory) and English;
• Good communication and organization skills;
• MS office: Excel, Outlook, PowerPoint;
• Customer oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution;
• Analytical and problem-solving skills;
• String time management skills and ability to meet deadlines;
• Planning and organizational skills.

WHAT WE OFFER

b/d