• Support and maintain business-critical Mainframe applications, ensuring their reliability and availability.

• Act as the main point of contact between business stakeholders, development teams, and production support teams.

• Investigate application incidents, identify root causes, and coordinate with developers to implement effective solutions.

• Monitor production environments and ensure the stability and performance of Mainframe systems.

• Conduct impact assessments for system enhancements, defects, and change requests.

• Gather, analyze, and clarify business and technical requirements in collaboration with relevant stakeholders.

• Perform root cause analysis and contribute to long-term solutions to prevent recurring issues.

• Support release planning, testing activities, and the implementation of system changes.

• Monitor batch processing and investigate failed or interrupted jobs.

• Prepare and maintain technical documentation, operational procedures, and support guidelines.

• Provide regular updates on incidents, progress, and operational activities to clients and internal management.

• Previous experience as a Business Analyst, Process Analyst, Systems Analyst, or in a similar technical analysis role.

• Strong understanding of technical business analysis and the ability to work across business and IT functions.

• Familiarity with modern development environments and IDEs, such as Visual Studio Code and IntelliJ IDEA.

• Good analytical and problem-solving skills, with the ability to investigate complex issues and coordinate their resolution.

• Willingness to explore and actively use AI-powered tools to improve efficiency and support daily activities.

• Very good command of English.

• Good command of German.

• Previous experience with COBOL or Mainframe environments.

• Basic programming or coding knowledge.

• Familiarity with batch processing, production support, and legacy enterprise systems.

• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies

• Referral Program – enjoy cooperation with your colleagues and get a bonus!

• 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts

• NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus

• Education – benefit from our know-how, learning courses and certificates and IT events – be part of the community of leaders of the industry and take part as a speaker or a visitor

• Multisport

• Technical and Personal training

• Language courses

Additionally only for employment contract:

• Cafeteria

• Financial Contribution for Meals

• Life insurance

• Bonuses for Personal Events

• Day off for volunteering