Business Analyst ServiceNow

Information about the offer
  • Offer ID: PL1990
  • Category: Business Analyst
  • Place: Warsaw, Poland
  • Minimal level of education: University Education (Master, Engineer, etc.)
  • Minimal experience: Between 2 and 5 years


We are looking for Business Analyst work on the project for the biggest companies of a financial sector. The team will be working on the transition between IT Products into IT Services providing end to end IT service delivery and onboarding of IT infrastructure Services into ServiceNow platform.


• Gathering of IT business requirements, translation into functional and non-functional specifications with focus on IT Service Portfolio Management
• Current and future state analysis around of Service Lifecycle Management Tool hosted on Service Now Platform
• Support enhancements in ServiceNow related to ITIL processes and technology
• Work on modernization of IT services model in ServiceNow
• Ongoing requirements management and collaboration with stakeholders and delivery teams – formulate requirements as user stories, definition of testing / success criteria, sprint planning & reviews, user acceptance testing, input into the product backlog
• Support the IT transition process by other tasks, like data analysis and reports


• 3 years of experience as IT Business Analyst / IT Requirements Engineer
• Knowledge and experience with ServiceNow platform
• Experience in IT Service Management as a strong advantage
• Strong analytical skills
• Written and verbal communication skills in English
• Information Technology background
• Understanding of ITIL
• Experience working in AGILE teams


• Your professional career growth by matching your skills and plans with the suitable projects
• Working in international team
• Possibility to work in other NATEK European branches
• Work in modern environment with innovative technologies
• Attractive salary referring to your skills and experience o Company social events
• Private healthcare
• Multisport card
• Learning platform UDEMY
• Early boarding bonus
• Flexibility in contracting
• For contractors - eligibility for up to 23 additional days
• Office in the heart of Warsaw


Negotiable depending on candidate's seniority.