Customer Support

Information about the offer
  • Type of Employment: COW
  • Offer ID: SK2501
  • Category: Customer Support
  • Place: Bratislava, Slovakia
Requirements
  • Minimal level of education: Secondary Education
  • Minimal experience: Less than 2 years

VACANCY DESCRIPTION

Outspoken, with positive attitude, getting a deep sense of satisfaction when solving problems or helping others out? Our team is supportive and enthusiastic to welcome you and show you how empathy and communication are crucial elements in building successful, meaningful relationships with clients!

Working in the front office area of the the Billing Resolution global department you will help our client to solve the queries and disputes related to invoicing and contracting. All requests have to be done immediately with accuracy and in a timely manner, establishing and rectifying root cause to the fullest satisfaction of our clients.

DUTIES

•Assist customers (B2B environment) who contact the department via phone
•Navigate customer to the correct department in case the issue is not related to your service line
•Investigate and resolve billing inquires and billing disputes raised by customers
•Reviews contracts and service guides
•Validates issues, including validation in the internal billing tools and with interested parties to properly investigate the problem
•Ability to work with minimum supervision and within defined SLA’s for quality, response time and productivity

REQUIREMENTS

•Strong English skills, both oral and written
•MS Office knowledge
•Good communication and negotiation skills
•Detail oriented
•Ability to work under pressure, handle multiple duties and efficiently work in a timely manner
•Relevant working experience in Billing / Customer service area represents an advantage
•Applicants must hold a valid Slovak working permit or be eligible to work within the EU
•US working hours: 2:30 PM - 11 PM


What’s ahead :
• Opportunities to rotate within Natek
• Improving your language skills and
communication
• 2 months training on different service lines
• Supportive environment

WHAT WE OFFER

• MultiSport card/ Benefit plus platform
• E-learning platform (Udemy)
• Private medical healthcare
• Taxi on company expenses from 10:30 PM (within Bratislava)
• Relocation package
• Meal vouchers
• Team events

Salary

Minimum 1000 EUR gross/ month, depending on seniority.