Job description
Corporate Clients domain (cluster) groups applications for Client activity. It is splitted in 2 sub-clusters:1. Investment Banking application.
IB Portal is an Investment Banking platform which allow the consolidation & life cycle of all origination and execution projects.
This tools offer to IB staff according to their profile several features :
• Provide personalized pipeline and dashboard
• Manage time tracking forecast
• Support feedback and comment on tasks and documents
• Create Centralized repository of all the projects related documents
• Automatized sharing and classification for documents
• Support versioning documents
• Knowledge sharing
2. MyClientDev application
MyClientDev is a CIB Worldwide Platform one of the key levers to deepen our client franchise :
• By monitoring client portfolio: dashboard of key metrics: revenues, product equipment, geographical distribution, etc.
• By fostering cross selling: allow to identify & qualify clients requiring particular focus and to track & measure progress
• By defining an action plan for clients requiring particular focus: clients “tagged” with a specific decision (i.e. keep, develop, transfer, exit) and with an associated rationale and action plan
• Measure progress and track decisions: workflow to facilitate tracking of key decisions over time
#LI-JR1
Your responsibilities
The applicative support is a technical / functional resource in charge of the main following topics :1. Request management
• Ensure functional and technical support to end users
• Regular communication / follow-up with users
2. Incident management
• Incident management (qualification, communication, coordination, crisis)
• Problem management (qualification, communication, coordination)
3. Change management
• Communication and coordination of production changes
4. Quality
• Implement & communicate quality reporting (KPI, dashboards)
Our requirements
• Functional knowledge of business/ops process• IT Support process & tools
• SQL (standard query)
• Microsoft office (Excel, Powerpoint)
• Method : ITIL
Benefits
• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies• International, diverse, and inclusive working environment – get experience in global projects for worldwide leaders and enjoy multinational teams
• Referral Program - enjoy cooperation with your colleagues and get the bonus!
• 5/10 years NATEK club – we offer long term cooperation and celebrate each fifth year cooperation anniversary with gifts
• NATEK CSR Events & team buildings - enjoy our values: accountability, partnership and expertise and #workITwithus
• Education – benefit from our know how, learning courses and certificates and IT events – be part of community of leaders of the industry and take part as a speaker or a visitor
For CoW:
• Relocation Bonus - reimbursement for moving expenses for out-of-town candidates
• Bonuses for Personal Events - we congratulate you important events of your life: marriage, giving birth to children, university graduation, etc.
• Benefit Plus (Cafeteria) – use our e-shop with corporate benefits like travel, theater tickets, books etc.
• We take care about you future - Life insurance & Pension plan (PPK)
• Additional Medical health care – on top of standard health insurance
• Multisport Club Card
• Technical and Personal training – we are investing in your skills growth
• Language courses
• 1 paid day off for volunteering – we are supportive in all charity ideas
• Reimbursement of purchase of eyeglasses
