VACANCY DESCRIPTIONOur client in medical industry is undergoing digital transformation of their IT infrastructure. NATEK is supporting client with that transformation in network and cloud area. The position of Voice Engineer will be part of the Global Network Transformation program at our client.
DUTIESThe functional duties of this position include trouble-shooting, remote support, trouble ticket escalation, product upgrades, monitoring and follow-up throughout the resolution cycle for all supported Cisco Unified Communication. This position will be specifically focused on supporting Cisco IPT solutions and additionally SIP infrastructure.
REQUIREMENTSSupport Experience within a large corporate environment, ideally in a remote
• Experience in supporting Voice infrastructure with focus on the Cisco Unified
Communication Products portfolio – CUCM, CUC, IM&P, UCCX
• Very good understanding of H323 and SIP protocols.
• General telecommunication knowledge and good understanding of LAN / WAN / QOS
• Experience with: Call Manager Subscriber, Call Recording Secondary, Contact center
Primary, Contact Center Secondary, IM & Presence Primary, IM & Presence Secondary, Phone Book System, TFTP Primary, TFTP Secondary, Voice Mail Primary, Voice Mail Secondrary