DevOps L2 support /deployment engineer

Informace o pracovní pozici
  • Type of Employment: B2B or COW
  • Ref.: PL2756
  • Kategorie: Customer Support
  • Place: Tczew, Poland
  • Minimal level of education: Other
  • Minimální praxe: Between 2 and 5 years


"Your role would be to supervise and maintain the multitenant platform hosting the Digital PIN service or AIM service in private Cloud with accordance to availability SLA at 99,5%.
Being part of Devops squad organization it is required from you to perform software deployments, network configuration (web-application firewall, multi-layer architecture) and support customer during incidents or debugging sessions."


• react and coordinate the resolution of incidents reported by L1 support through ticketing system
• participate to CAB meeting to plan platform changes for the coming week
• deploy new product release based on Method of Procedure instructions
• perform a review of open tickets with R&D and Service Delivery Managers
• configure new flow for new onboarded customer, test it together with Project team
• enhance Monitoring System with adjusted or new alerts, contribute to Work Instructions for L1 team
• coordinate infrastructure tasks with the team in DataCenter
• coordinate resolution of serious and severe incidents with appropriate teams or 3rd parties
• be part of on-call L2 support after working hours (approx 1 week per month)


You need to have:
• degree in IT/electronics/automation or similar
experience in system administration (Windows, Linux in user mode)
• very good understanding of network configuration and client-server architecture (incl. SSL certificates, LAN, WAN, TCP/IP, Webservice security, web application firewall)
• knowledge on configuration of webservers like Tomcat or JBoss
• ability to work with database as a user (Oracle, SQL)

To do this job, you must be:
• Well organized and scrupulous
• Comfortable in communication in English on a daily basis
• Problem solver and analytical

We would appreciate if you had:
• ITIL certification
• experience in working on similar position (Operations support in big company)
• experience in using monitoring systems (like Grafana, ElasticSearch)
• knowledge on SOAP and HTTP protocols
• experience in scalability of the architecture

We are looking for someone with:
• strong will to work as part of a motivated team of ca. 10 people working together end-to-end
• good personal communication
• ability to work under reasonable pressure
• logical reasoning
• ability to understand and apply priorities
• initiative


• Attractive salary referring to your skills and experience
• Company social events
• Private medical healthcare
• MultiSport Card
• Flexible working hours
• Contract of Work or B2B


Negotiable depending on candidate's seniority