Service Desk Analyst with English

Информация за работата
  • Реф. номер: PL2731
  • Категория: Customer Support
  • Place: Warsaw, Poland
Изисквания
  • Minimal level of education: Secondary Education
  • Минимален опит: Less than 2 years

ОПИСАНИЕ НА РАБОТАТА

We are looking for Service Desk Analyst who will be responsible for resolving incidents according to ITIL standards and will be first point of contact for end users in international legal company. It is an opportunity to work with English speaking customers located globally.

РАБОТНИ ЗАДЪЛЖЕНИЯ

- Communicating with customers and collaborating with other team members
- Performing remote troubleshooting through diagnostic programs
- Ensuring the customer's satisfaction
- Provide first line logging, diagnosis and resolution of incidents and service requests
- Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets

ИЗИСКВАНИЯ ЗА РАБОТАТА

- Fluent English language communication skills (written and spoken)
- At least 1 year of experience at similar position
- Excellent communication skills
- Technical support skills in supporting Windows based PCs and Office 365 software
- Awareness of ITIL framework
- Being able to work in a multicultural, multinational environment
- Problem solving, able to work under pressure with perfect time management
- Self-motivated, proactive and willing to take ownership and responsibility
- Committed to meeting deadlines and task focused

ПРЕДЛАГАМЕ:


- Your professional career growth by matching your skills and plans with the suitable projects
- Work in modern environment with innovative technologies
- Attractive salary referring to your skills and experience
- Flexible working hours
- Company social events
- Private healthcare
- Multisport card
- For contractors – eligibility for up to 23 additional days

Salary

Negotiable depending on candidate's seniority