Service Delivery Manager (Guidewire)

Информация за работата
  • Type of Employment: B2B
  • Реф. номер: PL2670
  • Категория: Project Manager
  • Place: Warsaw, Poland
  • Minimal level of education: University Education (Master, Engineer, etc.)
  • Минимален опит: More than 5 years


Location: Moscow, Russia with occasional trips to Warsaw, Poland.
Duration: until end of 2020
Opportunities after duration ends: Other projects in Europe/ Russia
We implement Guidewire Policy Center, Billing Center and Agent Portal and are seeking for Delivery Manager to oversee 12 SCRUM, Maintenance and CR teams.


Responsible for the deployment of a release from the inception phase to go live.
Overall coordination of the team to ensure technical implementation actions configuring and integrating Guidewire modules to meet user requirements.
Facilitate maintenance and tracking of the Release Master Plan / end-to-end high-level view support.
Support management of the project on day-to-day basis in close collaboration with the Customers Program Manager and Customers Delivery Manager
Identify and escalate issues to the Customer
Provide guidance on internal / external Change Management activities in collaboration with Customer
Work with the Customer to keep the track “Agile”, allow the track to self-organize and shield the track from outside interference.
Maintain and track conceptual sprint plans and calendars according to sprint planning internal engagement management activities.
Monitors and manages dependencies (from Guidewire point-of-view) with other Customer projects and 3rd party integrators.
Cooperates closely and supervises Scrum Masters.


Extensive experience in Project Management and Service Delivery.
Knowledge of Guidewire.
Previous experience in delivery management of a complex and large IT program with distributed teams.
Languages: Russian - advanced, English - advanced