Unified Communication & Collaboration solutions can save costs for any business. On this seems to be no doubt anymore, since it became clear how the shift from TDM to VoIP let companies overhaul their classic phones systems, setting them free from a physical fixed cost.
The next challenge during the adoption of UCC, will be to enhance productivity (and track improvements) by answering the needs of end users that are constantly demanding for solutions that let them easily communicate with colleagues, customers and suppliers from their own devices.
As perfectly highlighted by this article on the Computer Business Review, millennials will soon represent 50% of the total workforce in less than a couple of years, and this new generation of workers, grown up always online and always connected, will push for a change that if not lead by firms, will happen anyway.
IT departments will then have to face not only the already emerged Bring Your Own Device trend, but also the emerging Bring Your Own Application one. End-users are always looking for ways to have seamless communications in and outside the workplace, aiming for a productivity boost they won’t reach with classical collaboration systems.
IT departments are then struggling to find solutions that might give employees the same experience they would have from their mobile application, and at the same level trying to cope with “Shadow IT” phenomena.
Luckily main UCC vendors such as Cisco, Microsoft or Avaya are starting to offer such kind of solutions, while availability of Wi-Fi, 3G and 4G is improving.
In such a scenario of workplace transformation, thanks to Cloud companies have the opportunity to enjoy interoperability of solutions offered by different UCC Vendors. Once more, “it becomes fundamental the role of the deployment partner each company decides to collaborate with, a business insider who is able to guide the firm through solutions, understand business needs and later follow implementation and deployment of new applications when new scenarios will emerge” says Pavel Zubak - Natek’s IT Outsourcing division manager.